Accenture Southeast Asia Hiring! Full Time Trainer (Customer Service) - Japanese Speaker in Federal Territory - Ricebowl

The Trainer’s primary role is to be responsible for the training design and delivery of the engagement center’s agents and staff, this includes new hire training, keeping the team updated on changes and new releases, as well as additional skills. In addition, the trainer will develop course schedules and sessions and will ensure all trainees understand and grasp the required concepts comprehensibly.

Job Descriptions:

Assist Staff Manager and resolve all training requirement

Develop and maintain documents for various processes, assist in preparing development plans

Ensure SOPs and process are compliant to last business and government updates

Create world class training delivery program

Design and maintain training course for all materials and develop appropriate manuals and handouts

Facilitate training sessions

Measure training effectiveness and new hires quality operations delivery

Culture and employee engagement experience promoter

Job Qualifications:

Minimum 2 years of experience in training, training development, or a similar position

Experience designing training activities to promote engagements

High proficiency in PC skills and detailed knowledge of Microsoft Office, specifically Excel and Power Point

Familiarity with interactive learning activities

Must adapt to change and successfully set and adjust priorities as needed

Ability to work under pressure

Excellent Japanese communication skills, written and orally