Full Time Operations Manager Jobs, in EPOS Kuala Lumpur - Ricebowl

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary

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Key Responsibilitie

1. s:Merchant Operations Management: Lead and oversee daily Merchant Operations activities acros

• s:Onboarding, Fulfillment, POS Operations, Project Suppo
• rtEnsure operational processes are executed accurately and within SLA timeline
• s.Monitor merchant onboarding progress, deployment readiness, and issue resolutio
• n.Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessar
• y.Drive operational consistency between KL and JB operations team
• s.Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activitie
• s.Identify process gaps, operational risks, and bottlenecks and improve SOP
• s.Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performanc
• e.Prepare operational reports and business updates for Country Manage

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Key Requireme

• ntsBachelor’s Degree in Business Administration, Operations Management, or related fie
• ld.Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functio
• ns.Minimum 3 years in a managerial or team leadership ro
• le.Strong people management and stakeholder management skil
• ls.Experience managing sales administration and operational workflo
• ws.Strong analytical, reporting, and problem-solving capabiliti
• es.Ability to manage multiple operational functions in a fast-paced environme
• nt.Proficient in Microsoft Office, Google Workspace, and operational systems/CRM too