- Kuala Lumpur Federal Territory Malaysia
Working Location
Job Description
Responsibilities
Key Responsibilities
• Design, develop, and maintain automation workflows using Ansible Automation Platform.
• Automate Windows and Linux infrastructure provisioning, configuration, deployment, and operational tasks.
• Develop reusable Ansible Playbooks, Roles, Collections, and Automation Templates.
• Implement infrastructure installation, configuration, and lifecycle management through automation.
• Automate operating system installation, patching, server provisioning, and system configuration.
• Implement security hardening standards for Windows and Linux operating systems through automated playbooks.
• Integrate Ansible with ServiceNow to automate Incident, Change, Request, and CMDB workflows.
• Develop Event-Driven Automation (EDA) solutions that automatically respond to infrastructure events, monitoring alerts, and operational incidents.
• Integrate automation with enterprise monitoring and ITSM platforms.
• Troubleshoot automation failures and optimize automation performance.
• Collaborate with Infrastructure, Cloud, Security, and Operations teams to improve operational efficiency.
• Maintain automation documentation, standards, and operational runbooks.
• Participate in automation governance, code reviews, and continuous improvement initiatives.
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Required Skills & Experience
Infrastructure Automation
• Strong hands-on experience automating enterprise Windows and Linux infrastructure.
• Experience automating server provisioning, configuration, deployment, and operational tasks.
• Strong scripting and infrastructure automation experience.
Ansible Automation
• Hands-on experience with Red Hat Ansible Automation Platform.
• Strong experience developing:
o Playbooks
o Roles
o Collections
o Inventories
o Templates
o Automation Controller / Tower
• Experience with Ansible best practices and reusable automation development.
Windows & Linux Administration
• Strong administration experience in both Windows Server and Linux environments.
• Experience automating:
o User administration
o Services
o Package installation
o Patch management
o Configuration management
o File system management
Installation & Hardening
• Experience automating:
o Operating System installation
o Server build activities
o Security baseline implementation
o CIS or enterprise hardening standards
o Compliance configuration
ServiceNow Integration
• Experience integrating Ansible with ServiceNow.
• Experience automating:
o Incident Management
o Change Management
o Service Requests
o CMDB updates
• Familiarity with ServiceNow REST APIs.
Event-Driven Automation
• Hands-on experience implementing Event-Driven Automation (EDA).
• Experience automating responses to:
o Monitoring alerts
o Infrastructure events
o Operational incidents
o System failures
• Experience integrating monitoring platforms with automation workflows.
Scripting
• PowerShell
• Bash
• Python (preferred)
Version Control & DevOps
• Git
• CI/CD pipelines
• Infrastructure as Code principles
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