全职 Service Desk Team Lead 工作, 薪水, Morgan McKinley Selangor 公司招聘中 - Ricebowl

Essential Job Functions

• Demonstrate leadership and sound business acumen, showing consistency among principles, values and behaviour, thus building the trust and confidence of customers and business partners and following through on commitments
• Compliance to all policies, procedures and ethical standards
• Influencing Others.
• Builds effective relationships with colleagues, clients, customers and business partners.
• Excellent analytical skills
• Developing Others – Builds the skills and competencies of others and guides appropriate behaviours. Creates opportunities for the development and growth of others.
• Influencing Others – Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, clients and customers.
• Experience with Service Delivery
• Ensure weekly, daily reports are sent to customer
• Provide reports as required by SDM or for own use to manage the performance of the team.
• SPOC escalations and issues (routing, process and tools related)
• Manage the resources and shift roster

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role

• Proven experience in infrastructure technology analysis

• Proficiencies in data analysis and problem-solving

• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• An advanced degree in a relevant field is a plus

• Relevant certifications, such as CompTIA Security+ is a plus