Foundit Hiring! Full Time Information Technology Service Desk in Federal Territory - Ricebowl

We are currently hiring for Service Desk Analyst positions with Client in Kuala Lumpur, Malaysia.

Position: Service Desk Analyst

Employment Type: Permanent with Client

Location: Kuala Lumpur, Malaysia

Work Mode: Work From Office (WFO)

Work Schedule: Normal working hours, 5 days per week, Work From Office (WFO).

Weekend Support: Candidates should be flexible to provide 24/7 support, including weekends, if and when required based on business needs. Weekend support is not part of the regular working schedule and would only be required when necessary.

Language Requirements:

We are looking for candidates who can speak any of the following languages:

• Japanese
• Korean
• Vietnamese
• Mandarin
• Mandarin & Cantonese

Key Responsibilities:

• Provide first-level technical support to users via phone, chat, or web.
• Troubleshoot and resolve basic technical issues.
• Guide users through troubleshooting steps and ensure timely resolution.
• Escalate unresolved issues to the appropriate support teams.
• Log and track incidents, resolutions, and customer interactions.
• Follow up with users and provide status updates.
• Support continuous improvement of service desk processes and customer experience.

Requirements:

• Excellent verbal and written communication skills.
• Diploma or Bachelor's Degree in Computer Science, IT, or a related field is preferred.
• 0–11 years of experience in Technical Support, Service Desk, IT Helpdesk, or Call Centre environments.
• Basic understanding of computer systems, operating systems, mobile devices, and common IT products.
• Knowledge of Microsoft Office, remote support tools, or databases will be an advantage.
• Strong troubleshooting and analytical skills.
• Knowledge of ITIL or ServiceNow will be an added advantage.

If you are interested, please reply to this email with your ************* or may whatsapp at +*************