Ams OSRAM Hiring! Full Time Senior Engineer (IT Service Management) in Pulau Pinang - Ricebowl

• Strong understanding of ITIL framework and ITSM best practices with Knowledge of service governance, risk management, compliance, and operational controls.
• Experience with industry-leading ITSM platforms, any one of: ServiceNow / BMC Remedy.
• Excellent verbal and written communication skills.
• Strong stakeholder management and negotiation capabilities.
• Analytical mindset with the ability to identify trends, solve complex problems, and make data-driven decisions.
• Strong facilitation, presentation, and influencing skills.
• Ability to work independently while managing multiple priorities in a dynamic environment.
• Participate and Conduct awareness sessions on IT governance and service management best practices. 
• Drive regular service reviews and audits.
• Coordinating incident resolution activities and follow-up actions.
• Support Change Advisory Board (CAB) preparation and documentation.
• Participate in root cause analysis discussions and problem management activities.
• Collaborate with internal IT teams, business users, and external service providers.
• Support service review meetings and vendor performance tracking.
• Help manage user communications during service disruptions and planned maintenance activities.
• Participate in ITSM improvement projects and automation initiatives.
• Contribute ideas to improve service quality, operational efficiency, and customer experience.
• Act as point of contact for senior business stakeholders and customers and manage escalations effectively and maintain user satisfaction.
• IT service optimization, automation and lead adoption of best practices.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
• Minimum 3 years of hands-on experience in IT Service Management (ITSM).
• Demonstrated expertise in one or more of the following disciplines:

Incident Management
Problem Management
Change Management
Request Management