FrieslandCampina Hiring! Full Time Senior Customer Care Executive (B2B) in Selangor - Ricebowl

We are looking for an enthusiastic and professional Senior Customer Care Executive who can join our talented team and help us improve our customer experience, on-time in-full delivery rates and support our commercial teams in reaching ambitious growth targets. 

FC Professional Asia sells a wide range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies. It works with several local jewel brands across Asia and China (Dutch Lady, B&W, Alaska, Falcon), while introducing leading European portfolio to the new market and customer base (Debic). We are focused on business growth and talent development and would be thrilled to have you on board.

What we ask

• Bachelor’s degree in Customer Operations, Supply Chain, Logistics, or related field
• 5-6 years’ experience in supply chain, logistics, or customer-facing roles (FMCG preferred)
• Strong understanding of end-to-end order-to-cash processes (B2B & B2C)
• Hands-on experience in order processing, transport coordination, invoicing, and returns/complaints handling
• Familiar with ERP systems and digital tools (EDI, portals, RPA); Salesforce or SAP S/4HANA
• Proven track record in continuous improvement, system testing, and process issue resolution
• Strong stakeholder management and cross-cultural collaboration skills
• Analytical, detail-oriented, and solution-driven
• Excellent communication skills; able to thrive in a fast-paced environment
• Customer-focused and proactive mindset

What we offer

• Opportunity to be part of Professional organization representing several incredible local jewel brands across Asia and China (Dutch Lady, B&W, Alaska, Falcon)
• Joining CSC Professional where we nurture talent and enable growth and personal development
• Learning and development opportunities within a leading FMCG company
• A meaningful role contributing to delivering essential nutrition nationwide
• Competitive compensation and comprehensive benefits
• A purpose-driven culture that values teamwork and continuous improvement

Key responsibilities:

The primary responsibility of this position is to deliver day-to-day activities related to Order-to-Cash (O2C) lifecycle, ensuring accurate, timely, and compliant execution of customer-related activities. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction through the following key contributions:

• Review quotations, contracts, pricing, payment terms, and maintain master data integrity
• Process and manage customer orders (including complex and export orders), ensuring proper stock allocation and confirmations
• Handle order changes, returns, complaints, and credit-related exceptions efficiently
• Act as the main point of contact for customers, resolving queries and issues promptly
• Coordinate with internal teams (e.g., logistics, operations) to resolve delivery, customs, and operational issues
• Work closely with logistics partners to manage delivery schedules, transport arrangements, and export documentation
• Support export activities, including order confirmation, contract validation, and claims handling
• Drive continuous improvement initiatives and support automation and digitalization efforts
• Participate in global and local projects to enhance processes and operational efficiency
• Support system integration and standard operating procedures (SOPs) across business units
• Monitor and track KPIs (e.g., service level, on-time delivery, order accuracy)
• Provide insights, identify risks, and recommend actions to improve performance

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world. We are a highly engaged team dedicated to delivering excellent customer experience. We collaborate with cross-functional teams to maintain high service levels, improve processes, and build strong customer relationships while driving efficiency and customer satisfaction.