The National AI Educators Fellowship (NAiEF) Hiring! Full Time Information Technology Intern in Selangor - Ricebowl

Company Description The National AI Educators Fellowship (NAiEF) is Malaysia’s first classroom-focused initiative dedicated to evidence-based AI-enabled teaching. NAiEF transforms access to technology into proven instructional impact through a structured, five-tier professional pathway for educators, from AI Associates to Fellows. The fellowship centers on enhancing teacher productivity, improving student STEM readiness, and ensuring equitable AI deployment across diverse schools. Progression is rigorously gated by classroom evidence, with educators required to demonstrate real-world AI applications in lesson planning, assessment, and learning materials. NAiEF is built with globally recognized partners such as Microsoft Learn and Cisco AI Academy, and aligns with international frameworks including UNESCO, OECD PISA, and ISTE standards.
Role Description The Information Technology Intern will support NAiEF’s digital infrastructure, focusing on maintaining reliable, secure, and user-friendly systems for educators and internal teams. This full-time hybrid role is based in Semenyih, with a mix of on-site responsibilities and some work-from-home flexibility. Day-to-day tasks include assisting with network administration, monitoring system performance, troubleshooting hardware and software issues, and supporting basic network security practices. The intern will help resolve user support requests, document common technical issues, and contribute to improving IT processes and tools. The role may also involve coordinating with external technology partners and learning platforms to ensure smooth integration and access for fellowship participants.
Qualifications

• Foundational Information Technology knowledge and interest in supporting educational technology environments.
• Skills in Network Administration and basic Network Security to assist with maintaining secure and stable connectivity.
• Strong Troubleshooting abilities to diagnose and resolve hardware, software, and connectivity issues efficiently.
• Customer Service skills to provide clear, patient, and supportive assistance to educators and team members.
• Familiarity with cloud-based platforms, LMS systems, or collaboration tools (e.g., Microsoft 365, learning portals) is an advantage.
• Ability to work in a hybrid setting in Semenyih, manage time responsibly, and communicate effectively in English.
• Currently pursuing or recently completed a diploma or degree in IT, Computer Science, or a related field.
• Interest in AI, digital learning, and education technology, with willingness to learn and adapt to new tools and frameworks.