Exceltec Property Services Hiring! Full Time Facilities Helpdesk Officer in , Earn up to SGD 2,900 - Ricebowl

Job Purpose/Key Responsibilities

The Helpdesk / Guest Services Officer serves as the first point of contact for guests, tenants, and stakeholders, ensuring a professional, welcoming, and efficient front-of-house experience. The role supports daily operations by handling enquiries, coordinating with internal teams on facilities and service matters, and ensuring guest satisfaction, safety, and orderly conduct of activities within the premises.

Work Schedule

 12-hours rotating shift (including weekends and public holidays as per roster).

Key Responsibilities

A) Guest Services & Front-of-House

• Welcome guests courteously and serve as the first point of contact.
• Handle guest enquiries, service requests, and feedback in a professional and timely manner.
• Manage complaints or issues promptly and escalate to relevant parties when necessary.
• Follow up with guests to ensure issues are satisfactorily resolved.
• Provide accurate information on building amenities, venues, and available services.
• Assist OCAS with verification of alumni status when required.

B) Operations & Facilities Coordination

• Coordinate with housekeeping, technicians, and security teams on cleaning issues, building defects, and other facilities-related matters.
• Ensure guest-facing and common areas are kept clean, tidy, and presentable at all times.
• Familiarise with event bookings guidelines, including Dos and Don’ts, and ensure events at Level 3 are conducted in an orderly and compliant manner.
• Update and upload announcements or presentation slides onto TV displays within the building.

C) Administration & Reporting Support

• Prepare basic reports and support the Management office with data collection and administrative tasks.
• Answer incoming calls, identify the purpose of each call, and relay information or requests to the appropriate parties.

D) Safety & Emergency Response

• Assist in evacuation procedures or emergency response activities when required.

*Any other ad hoc duties required from time to time.

Pay: $2,400.00 - $2,900.00 per month

Work Location: In person