Lone Pine Hotel Hiring! Banquet Captain in Pulau Pinang, Earn up to MYR 2,100 - Ricebowl

KEY RESPONSIBILITIES

a. Service & Guest Experience

• Lead and supervise banquet service staff during meetings, conferences, weddings and special events;
• Ensure all events are executed according to event orders (BEOs), brand standards and guest expectations;
• Anticipate guest needs, personalize service and create memorable experiences;
• Serve as the primary point of contact during events to handle guest requests, concerns, and service recovery when needed; and
• Maintain professional service etiquette and appearance at all times.

b. Operational Execution

• Conduct pre‑event briefings to communicate event details, service sequence and assignments
• Coordinate with teams from various Departments to ensure seamless event flow;
• Confirm correct setup of function rooms; including table arrangements, décor, audio‑visual support and service equipment;
• Supervise food and beverage service to ensure correct timing, presentation, quality and temperature; and
• Monitor compliance with food safety and hygiene service standards.

c. Leadership & Team Management

• Assign duties and manage staffing levels during events;
• Support banquet associates to maintain high service performance
• Assist with training new team members and reinforcing brand service standards; and
• Model Marriott standards and promote a respectful as well as inclusive work environment.

d. Administrative & Quality Control

• Verify accuracy of BEOs, guest counts, menu selections and timing;
• Maintain cleanliness, organization and proper handling of banquet equipment and storage areas;
• Participate in daily line‑ups, departmental meetings and continuous improvement initiatives.

REQUIRED SKILLS AND QUALIFICATIONS

• Previous banquet or food & beverage supervisory experience; preferably in a luxury 4 to 5 star hotel environment;
• Strong leadership, teamwork, communication and interpersonal skills;
• Excellent attention to detail and ability to multitask in a fast‑paced environment;
• Solid understanding of banquet service styles;
• Working knowledge of food safety, hygiene and beverage service standards; and
• Ability to work flexible shifts; including evenings, weekends and Public Holidays.

Your role will be to ensure that the best standard and practices of Marriott are delivered graciously and thoughtfully every day. These standard and practices are our foundation and are what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by which our Hotel has earned the reputation as a global brand leader in luxury hospitality.

Pay: RM1,900.00 - RM2,100.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person