To drive revenue growth by managing and expanding existing client relationships and securing new business across the company’s full Logistics portfolio — Regional Distribution Centre (RDC) services, Total logistics (air freight and sea freight), Free Zone warehousing, and the Storio Automated Storage & Retrieval System (ASRS) warehouse in Elmina.
Key Responsibilities
Client Retention & Account Management
- Conduct a minimum of 3 structured meetings per week with existing clients to review service performance, resolve issues, and identify upselling and cross-selling opportunities across the portfolio.
- Act as the primary commercial contact for assigned accounts; maintain high client satisfaction and contract renewals.
- Prepare and follow up on meeting minutes, action items, and service improvement plans.
Sales Operations & Reporting
- Maintain accurate records of all meetings, opportunities, and pipeline status in the CRM.
- Submit weekly sales activity reports and KPI updates to management.
- Collaborate with operations, customer service, and warehouse teams to ensure smooth onboarding and service delivery.
- Monitor market trends, competitor activity, and pricing to support strategy.
KPI
- KPIs are reviewed weekly by the reporting manager and formally appraised quarterly. Meeting KPIs must be evidenced through CRM entries and meeting reports.
Requirements
- Diploma or Degree in Business, Logistics, Supply Chain Management, or related field.
- 3–5 years of B2B sales or business development experience in logistics, freight forwarding, or warehousing.
- Sound knowledge of air/sea freight operations, Free Zone regulations, and contract logistics; exposure to warehouse automation or ASRS is an advantage.
- Proven track record of achieving sales targets and managing key accounts.
- Strong negotiation, presentation, and relationship-building skills.
- Proficient in Microsoft Office and CRM systems.
- Possess own transport and willing to travel for client meetings.
- Fluent in English and Bahasa Malaysia; Mandarin is an added advantage.
Remuneration
- Competitive basic salary commensurate with experience.
- Sales commission / incentive scheme tied to KPI and revenue achievement.
- Travel and mobile allowances, medical coverage, and statutory benefits.
Pay: RM3,000.00 - RM6,000.00 per month
Work Location: In person