Mattel Hiring! Full Time DI Order Management Analyst in WP Kuala Lumpur - Ricebowl

The Opportunity:

As a DI (Direct Import) Order Management Analyst, you will play a pivotal role in ensuring accurate, timely, and efficient processing of direct import orders. You’ll support global order fulfilment, collaborating with internal and external stakeholders to execute seamless end-to-end operations.

This role is central on order processing - order intake, confirmation, release including interaction with internal partners Supply Planning and Logistics to ensure on-time delivery.

What Your Impact Will Be:

Order Management

• Process DI orders from intake through confirmation and release with high accuracy.
• Coordinate shipment instructions, stock allocation, label ordering and timely delivery in collaboration with supply chain partners.
• Manage the order book and ensure alignment with both internal standards and customer requirements.
• Submit compliance documents and support the order commit process.

Customer Support

• Proactively address order changes due to supply constraints or customer requests.
• Act as a point of contact for inquiries related to delivery, compliance, and fulfilment timelines.

Process Improvement

• Identify opportunities to streamline DI order fulfilment processes and contribute to continuous improvement initiatives.
• Analyse key performance indicators (KPIs) such as order accuracy, cycle time, and OTIF (On-Time-In-Full).
• Participate in new projects and pilot programs to support growth and operational refinement.

Cross-Functional Collaboration

• Work closely with Logistics, Supply Planning, Sales, Finance, and local fulfilment teams.
• Maintain effective communication and workflow alignment between global and regional stakeholders.

What We’re Looking For: 

Education and Experience

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• 3–5 years of experience in order management, merchandising, or sales operations, preferably in a fast-paced or seasonal industry such as toys or consumer goods.

Technical Skills

• Strong proficiency in Microsoft Excel and PowerPoint; familiarity with Tableau, Cognos, or SQL is a plus.
• Foundational understanding of supply chain operations and compliance requirements.

Language Proficiency

• Excellent written and spoken English; Mandarin is an added advantage.

Soft Skills

• Strong communication, coordination, and problem-solving skills.
• Detail-oriented, well-organized, and capable of managing multiple priorities under tight timelines.

Teamwork and Adaptability

• Collaborative and culturally aware team player with the flexibility to navigate cross-regional operations.
• Comfortable in a dynamic environment with evolving responsibilities and structure.

Motivation and Learning

• Self-starter with a continuous improvement mindset and eagerness to contribute to long-term organizational success.

Work Arrangements

• Maybe required to work during Malaysia public holidays