Ams OSRAM Hiring! Full Time Staff Engineer (IT Service Management) in Pulau Pinang - Ricebowl

• Strong understanding of ITIL framework and ITSM best practices with Knowledge of service governance, risk management, compliance, and operational controls.
• Experience with industry-leading ITSM platforms, any one: ServiceNow / BMC Remedy / ManageEngine / Jira Service Management.
• Excellent verbal and written communication skills.
• Strong stakeholder management and negotiation capabilities.
• Analytical mindset with the ability to identify trends, solve complex problems, and make data-driven decisions.
• Strong facilitation, presentation, and influencing skills.
• Ability to work independently while managing multiple priorities in a dynamic environment.
• Understands SLAs, OLAs, and KPIs; monitor service performance and drive continuous improvement.
• Support vendor and contract governance.
• Act as point of contact for senior business stakeholders and customers and manage escalations effectively and maintain user satisfaction.
• Participate and Conduct awareness sessions on IT governance and service management best practices. 
• Knowledge in Facilitating CAB (Change Advisory Board) processes and ensure robust change control.
• Ability to Manage major incidents and lead root cause analysis.
• Drive regular service reviews and audits.
• IT service optimization, automation and lead adoption of best practices.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 5 years of hands-on experience in IT Service Management (ITSM).
• Demonstrated expertise in one or more of the following disciplines:

Incident Management
Problem Management
Change Management
Request Management
Service Catalog Management
Configuration Management
Knowledge Management
Service Desk Operations

1. Global Collaboration Opportunities on New Exciting Projects 
2. Flexible and Hybrid Working Mode 
3. Diversified, Rewarding & Supportive Workplace