- Singapore
GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED Hiring! Full Time Specialist for Virtualized Environments in , Earn up to SGD 14,000 - Ricebowl
Specialist for Virtualized Environments
GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED
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Job Description
Responsibilities
Position: Specialist for Virtualized Environments
Working hours:
- Specialist will team up and rotate with the existing team to support our 5 x 24 operation model, depending on the shift requirement,
o Shift1: 08:00 - 17:00 SGT
o Shift2: 14:00 - 23:00 SGT
o Shift3: 23:00 - 08:00 SGT
- On call during weekends and holidays
Location: Singapore
Job Description:
- 3rd level support for virtualized environments (based on CitrixOn-Premises/Citrix Cloud and MS Azure)
- 3rd level tickets
- Vendor ticket handling with e.g., Microsoft, Citrix
- Debugging
- Setup and maintenance of Citrix / Azure infrastructure
- Continuous service and stability improvements
- Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
- Accountability for monitoring and patching of infrastructure
- Automation of tasks using e.g., PowerShell
- Participation in technical team sync calls
- Architectural changes on Citrix XenApp / Xen Desktop on all landscapes
- Packaging and deployment of software using PowerShell / Chef for all landscapes
- Participation in internal customer meetings, Windows Terminal Service, Virtual Desktop Infrastructure, customer Demo and Education Cloud (virtual sales landscape used for customer demos)
- Pre-requisites:
o Experience Level: Level 3
o More than 6 years of Experience in IT with a minimum of 4 years in Citrix administration
o Experience in working in a large organization with globally distributed personnel, functions, and operations.
o Strong IT infrastructure knowledge (Server hardware, network, patching, authentication, policies, Windows operating systems)
o Experience 3rd level support of virtual workplace environments based on Citrix Products
o Ability to think independently and find solutions to complex issues from different sources
- Education:
o Bachelor's Degree in Computer Science / Information Technology /Engineering
o Desirable professional education or equivalent certification (Citrix,Microsoft Server, MS Azure)
- Expert Knowledge:
o Citrix XenDesktop
o Windows Operating Systems
- Good knowledge:
o Citrix Provisioning Services
o Xen Server / VMWare
o Citrix ADC (aka NetScaler)
o Citrix Store Front
o Citrix Cloud
o MS Azure
o PowerShell
- Desired:
o SQL
o SCOM
o SCCM
o Chef
o Google Cloud Platform
o ITIL
o Planning
o Advanced Power Shell scripting
o HP Hardware
- Profile - Hands on experience | Skillset:
o Upgrading and updating Infrastructure Components
o Building and operating Citrix Environment
o Profile Management Windows Roaming Profile – Citrix UPM – MS FS Logix
o Setup and maintenance of Citrix / Azure infrastructure
o Support multi-cloud platforms
o Architectural changes on Citrix XenApp / Xen Desktop landscape
o Handling of 3rd level support (incidents and service requests)
o Vendor ticket handling with Microsoft, Citrix, HP
o Debugging with the right set of Tools
o Troubleshooting Citrix based problems with good understanding of fundamentals
o Troubleshooting based on Citrix Director
o Continuous service and stability improvements
o Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
o Accountability for monitoring and patching of infrastructure
o Automation of tasks using PowerShell
o Handling SSL Certificates
o On-call only for weekends and public holidays
o Participation in technical team sync calls
o Participation in internal customer meetings
o Packaging and deployment of software using SCCM / PowerShell / Chef
o Perform evaluation and testing of any newCitrix client
o Perform periodic and emergency systems maintenance including patching.
o Coordinate with third-party suppliers and SAP internal departments on related support activities
o Coordinate with various teams for the daily operations, plan and execute scheduled activities
o Effective analysis: Ability to listen, analyze and summarize
o Ability to work in stressful situations
o Outstanding communication skills
- Process expectations
o Follow agreed processes and procedures for ticket resolution
o Have a pro-active approach to identify, co-ordinate and resolve tickets
o Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
o Follow/improve SLA resolution timings
o Participate and contribute on continual service initiatives/improvements.
o Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
o Keep updated on new technologies and request training if needed.
o Communicate with identified users appropriately via all approved media.
o Adhere to shift timings and complete the assigned tasks
o Hand over pending issues/tasks to incoming shift with all details, as per the defined shift handover process
o Act as a backup personnel, as/when needed
o Handle Escalation Process
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