MFI Group Of Companies (MFI Autohaus Department) Hiring! Full Time Sales Executive in Federal Territory, Earn up to MYR 2,500 - Ricebowl

JOB PURPOSE

The Sales Executive is responsible for overseeing and managing administrative operations that support the company's e-hailing business. The role ensures accurate processing of driver and vehicle registrations, maintains strong relationships with drivers and business partners, coordinates with internal departments, and ensures timely reporting and documentation. The Sales Executive also plays a key role in improving administrative processes, supporting operational efficiency, and delivering excellent customer service to both internal and external stakeholders.

DUTIES AND RESPONSIBILITIES

1. Registration Management

• Manage the end-to-end registration process for e-hailing drivers, vehicles, and related programs
• Verify registration documents to ensure compliance with company policies and regulatory requirements
• Monitor registration status and ensure timely activation of drivers and vehicles
• Resolve registration-related issues and provide administrative support throughout the onboarding process
• Maintain accurate registration records and databases

2. Client Interaction

• Serve as the primary point of contact for drivers, rental partners, and prospective clients regarding administrative matters
• Respond promptly to enquiries, requests, and complaints through various communication channels
• Provide accurate information regarding company programs, registration procedures, and required documentation
• Maintain a high standard of customer service and build positive relationships with stakeholders

3. Data Entry and Reporting

• Ensure timely and accurate data entry into the company's systems
• Sunway Damansara Maintenance Record
• Master List Quick Ride Admin
• All Master List Quick Ride
• Daily Update
• Listing Renewal Contract
• Listing Renewal Insurance & Road Tax
• Maintain and update operational databases, ensuring data integrity and confidentiality
• Prepare daily, weekly, and monthly operational reports for management
• Analyse administrative data and highlight discrepancies or trends for operational improvements
• Support management with ad-hoc reporting requirements

4. Documentation Management

• Maintain comprehensive and organized records of all registrations
• Prepare document submission for new & existing drivers such as:
• Road Tax
• Cover Note Insurance
• Grant
• Letter to Grab
• Rental Agreement

5. Business Relationship Management with Third-Party Agent

E-hailing Driver

• Build and maintain strong partnership with Third-Party Agent, focusing on cultivating trust, open communication and mutual collaboration for long-term success
• Work collaboratively to find solutions and support regarding new driver registration that maintain positive business relationships
• Visit agent to acknowledge on changing product prices and contract

Premium Car Rental

• Find and explore on new potential clients regarding premium car rental
• Blasting email regarding company profile and promote service and products to clients

P2P Program

• Coordinate vehicle inspections for lessees
• Provide explanations of the terms and conditions of contract agreements

6. Internal Coordination & Communication

• Liaise closely with the Operations Team to monitor idle vehicle status, fleet availability, and operational updates
• Coordinate with the Marketing Department to support sales campaigns and promotional activities
• Facilitate effective communication between departments to ensure timely execution of operational activities
• Escalate operational issues to management when necessary and recommend appropriate solutions

7. Process Improvement & Administrative Support

• Review and improve administrative procedures to enhance operational efficiency
• Recommend process improvements and implement best administrative practices
• Ensure compliance with company policies, standard operating procedures (SOPs), and regulatory requirements
• Support management with special projects and any other administrative duties as assigned
• Provide guidance and support to junior administrative staff when required

Work Location: Quick Ride Sdn Bhd, Jalan Tun Razak, W.P. Kuala Lumpur

Pay: From RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person