ANCUBIC CAPITAL SDN BHD Hiring! Part Time Operation Executive For Pickleball in Selangor, Earn up to MYR 4,500 - Ricebowl

Job Description:

1. Ensure Smooth Facility & Program Operations

• Oversee daily operations of pickleball courts, programs, and events.
• Manage scheduling, booking systems, and service delivery processes.
• Monitor facility upkeep, equipment, and inventory to ensure availability and safety.
• Support new facility or program launches with training and SOP rollouts.

2. Lead & Develop Team Performance

• Supervise and coach operations and front-line staff, including coaches, coordinators, and customer service teams.
• Set clear KPIs, track performance, and support staff growth and training.
• Ensure consistent service standards across all touchpoints.

3. Enhance Customer Experience

• Define and uphold service excellence for members and guests.
• Resolve customer issues promptly and proactively improve retention and loyalty initiatives.

4. Execute Programs, Events & Campaigns

• Support the planning and execution of pickleball programs, tournaments, and brand activations.
• Manage timelines, resources, and staff assignments for events.
• Coordinate with marketing and programming teams to deliver seamless customer experiences.

5. Drive Collaboration Across Teams

• Act as a bridge between operations, coaching, marketing, and customer service teams.
• Support cross-departmental initiatives, ensuring clear communication and alignment.
• Participate in regular reviews to identify and address operational bottlenecks.
• Performs other duties, assignments, obligations, etc., as may be assigned by the Company that fits your skills and experience.
• The list of Job Description is by no means exhaustive and may be added and/or amended from time to time

Job Requirements:

• SPM Level, Diploma/Degree in Sports Management, Business Administration, Recreation, or related field.
• Minimum 1–2 years of experience in operations, sports/recreation, or hospitality. Fresh graduates with strong interest in sports will also be considered.
• Fresh graduate are welcome!
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Knowledge or passion for pickleball or racket sports is an advantage.
• Ability to use booking systems, Microsoft Office, and basic reporting tools.
• Open/willing to work on shifts (day/evening/night) including weekends and public holidays.
• Energetic, service-oriented, and able to work both independently and in a team.

Job Types: Full-time, Permanent, Fresh graduate, Student job

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Experience:

• Sport: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)
• Bahasa Malaysia (Preferred)

Work Location: In person