Company
We are supporting a hiring opportunity with a leading global consumer goods and multi-national sporting goods corporation, known for its elite international portfolio of iconic outdoor and sports brands and its extensive regional operations across multiple markets.
About the Role
This role sits within the Operations function, partnering closely with Brand HQs, Sourcing, Logistics partners, and Finance to drive end-to-end operational execution, order fulfillment, and compliance across regional markets.
This position is ideal for detail-oriented supply chain professionals who excel at managing complex order lifecycles, coordinating cross-functional purchasing workflows, and ensuring seamless shipping and invoicing processes.
Key Responsibilities
- End-to-End Order Management: Oversee complete order cycles from initial processing to timely submission against brand deadlines. Validate product statuses, confirm details by order type and origin, and ensure commercial components (such as surcharges, VAT, and delivery terms) are accurately accounted for.
- Customer Fulfillment & Support: Monitor open order statuses and delivery timelines. Prepare local and export delivery orders, coordinate closely with 3PL partners for timely dispatch, and proactively resolve client inquiries and complaints.
- Purchase Order & Inventory Control: Maintain and update local buying schedules (BSC) and ensure SKU availability in SAP. Collaborate with Brand and Sourcing teams to resolve master data gaps, calculate local costs with Finance, and consolidate monthly purchase requisitions (POR/PO).
- Claims & Quality Resolution: Handle product defect and short-shipment claims (quarterly or ad-hoc), which includes validating claims, issuing credit memos, overseeing scrapping processes, and coordinating filings back to HQ or sourcing networks.
- Shipping Documentation & Compliance: Direct customer logistical communications, verify payment clearances prior to issuing shipping instructions, and manage vessel bookings and billing documentation. Ensure seamless e-invoicing compliance (such as LHDN requirements) and maintain accurate audit-ready digital archives of all commercial paperwork (Commercial Invoices, Bills of Lading, Packing Lists, and Certificates of Origin).
- Cross-Functional Collaboration: Partner dynamically with Brand HQs, external suppliers, regional agents, and internal departments to maximize daily operational efficiency and support ad-hoc departmental objectives.
Requirements
- Education: Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related discipline.
- Experience: Minimum 5 years of relevant working experience in purchasing, logistics, or supply planning functions within fast-moving consumer goods (FMCG) industries or multinational corporations.
- Technical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint) with hands-on data handling abilities. Practical knowledge of SAP (specifically SD or MM modules) is considered a strong advantage.
- Language Proficiency: Excellent command of English (both spoken and written); proficiency in Mandarin is an added advantage given regional stakeholder interactions.
- Core Competencies: Highly proactive, self-motivated problem solver who demonstrates strong accountability and ownership. Capable of performing autonomously or collaborating effectively within a team environment.