EF Software Pte Ltd Hiring! Full Time Application-IT Support Engineer in , Earn up to SGD 3,200 - Ricebowl

About Us:

We develop comprehensive software products and solutions ranging from IT

consultancy to infrastructure and hardware setup to optimise customers'

experiences. To establish ourselves as a leading provider of applications and

healthcare support services for the Asian market, and partner healthcare customers

to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

1. Provide the best to our customers through a service-oriented culture

2. Create new value through innovation

3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

• Responsible for providing technical assistance and support related to software applications, web applications, hardware, and computer systems.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
• Provide technical assistance and support for incoming queries and issues related to application systems, web applications, and hardware.
• Respond to queries either in person or over the phone
• Write training manuals
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

• Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
• Experience in basic networking support
• Experience in supporting OS platforms such as Windows 10 and MS Office applications
• Prefer candidates who are resourceful, good working attitude & takes initiative
• Good communication skills and administrative skills

Job Types: Full-time, Permanent, Contract, Fresh graduate

Pay: $2,800.00 - $3,200.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Health insurance
• Professional development
• Promotion to permanent employee

Work Location: In person