SODEXO MALAYSIA SDN BHD Hiring! Full Time CAFETERIA SUPERVISOR in Selangor, Earn up to MYR 2,500 - Ricebowl

Service & Operations Management

Supervise daily operations of assigned food service areas including cafés and food spots,

ensuring a seamless dining experience.

Monitor food preparation, service, storage, and presentation in compliance with health,

safety, and Sodexo at Google food standards.

Conducts Meal line Check before meal service in compliance with Sodexo at Google food

safety standards

Ensure the timely execution of opening and closing duties, including equipment shutdown,

cleanliness, temperature logging, and orderliness.

Staff Leadership & Development

Lead, schedule, and evaluate service staff (Food Service Attendants, Food Steward);

ensure adequate staffing levels during shifts.

Support the screening, hiring, onboarding, and training of new staff to ensure service

excellence and compliance with Sodexo and Sodexo at Google policies.

Foster teamwork, coach performance, and recognize individual and team achievements to

improve productivity and morale.

Identify training needs and deliver regular coaching or sessions on service standards,

Job Description, page 1 of 4 F-HRD-02.R00

hygiene, and client protocols.

Quality Control & Customer Experience

Conduct daily inspections to uphold cleanliness, sanitation, and organization in all dining

and food preparation areas.

Ensure customer satisfaction by regularly checking on users and addressing service or

food quality concerns professionally.

Collect, review, and respond to client and customer feedback to drive continuous service

improvement.

Inventory & Equipment Oversight

Monitor and control inventory of food items, beverages, and service supplies; ensure

accurate stock levels are maintained.

Ensure proper use and care of service equipment, immediately report any malfunction or

safety hazard, and coordinate maintenance.

Coordinate with the Café Manager and Procurement team to ensure timely restocking and

inventory reporting.

Reporting & Compliance

Prepare and submit shift reports, incident logs, or customer feedback summaries as

required.

Maintain compliance with local health regulations and internal Sodexo at Google service

protocols.

Actively participate in monthly reviews, safety meetings, and quality improvement initiatives.

Ensuring proper and complete data entries for food waste on leanpath recorded for meal

periods during their shifts.

Collaboration & Other Duties

Collaborate with kitchen, procurement, and support teams to ensure smooth service flow

and unified delivery.

Collaborate with the Kitchen and Sustainability department to achieve shared goals and

sustainability best practices and implementation.

Assist with other service areas or special projects as assigned by the Café Manager or Site

Lead.

Demonstrate flexibility and initiative in fulfilling cross-functional or ad hoc operational

requirements.

Conduct routine inspections of storage areas, receiving docks, and service points to ensure

proper inventory control, secure handling of goods, and adherence to company policies.

Investigate and report any suspicious activities or identified pilferage gaps immediately,

following established internal procedures and collaborating with relevant departments to

implement corrective actions.

Educational & Technical Requirement :

Education : Diploma or Degree in Hospitality Management, Hotel & Restaurant

Management, Business Administration, or a related field. Or 2 to 3 years related

experience and/or training, or appropriate catering services experience

Experience : Minimum of 2–5 years of experience in a food service or hospitality

operations role, preferably within a corporate, hotel, or catering environment.

Technical Skills : Strong knowledge of food safety standards, customer service principles,

and food service management.

Effective communication skills, both verbal and written, in English . Demonstrated ability to

manage teams, conduct training, and handle customer concerns diplomatically.

Job Description, Page 2 of 4

Proficient in Microsoft Office (Word, Excel) and capable of completing operational and

inventory reports.

Self-motivated, adaptable, honest, and committed to high standards of food and service

quality. Willing to work flexible hours and perform duties across multiple food service Sites if

needed.

Key Performance Indicators (KPIs)

1. Operational Excellence

Adherence to SOPs and service standards – ≥ 95% compliance in audits.

Daily service readiness – % of service stations prepared on time for meal service.

Portion control accuracy (PPC) – ≤ 2% variance from standard portions.

Achieve FER of below 4% and meet Leanpath goals (Global Shared Goal, Country Goal

and Cafe Specific Goal). Ensure 95%+ data capture for food waste.

2. Food Safety & Compliance

Food safety audit scores – ≥ 95% compliance.

Proper receiving, storage & temperature checks – 100% documented compliance.

Incident reporting – 100% of food safety incidents reported within 24 hours.

Staff correct PPE and uniform compliance - 100% compliance

3. People & Team Management

Team attendance & scheduling adherence – ≥ 95%.

Training completion – ≥ 90% of the team up-to-date with mandatory training (food safety,

service standards).

Employee engagement – ≥ 90% participation in team meetings, toolbox talks, and learning

sessions.

4. Client & Guest Experience

Complaint resolution time – 100% resolved within 24 hours.

Hospitality standards (C.A.R.E.) compliance – ≥ 90% based on mystery shopper or

manager audits.

Support in engagement programs – % participation in promotions or sustainability

campaigns (e.g., Food Loss & Waste, Plastic Reduction).

5. Financial Performance

Inventory control accuracy – ≤ 2% variance in stocks/raw materials.

Pay: RM2,400.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Meal provided

Work Location: In person