- Hong Kong Hong Kong
Tech Advance Consultancy Limited Hiring! Full Time VIP Support (IT Division) in Hong Kong - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Tech Advance Consultancy Limited connects employers and I.T experts and professionals with the very best temporary, permanent, and contract resources.
Our team have over 20 years of experiences in the talent acquisition and recruitment industry and we focus on below some of the main categories.
Our networking I.T professionals are working in a wide range of sectors in different multinational corporation in Hong Kong, such as: Finance & Banking, Food & Beverage, FMCG, Garment, Retail, Telecommunication, Logistic Industries and Government Departments.
Working time shift rotation:
Shift A: 08:30-17:30, and Shift B: 0900-18:00
Key Responsibilities
1. General IT Support (Tier 1 & Tier 2)
End-User Troubleshooting: Diagnose and resolve daily hardware, software, operating system, and application issues for on-site and remote employees.
Provisioning & Deployment: Configure, test, and deploy new corporate laptops (Windows/macOS), smartphones (iOS/Android), workstations, and peripheral equipment.
Account Management: Administer user accounts, security groups, and access permissions within Active Directory, Strong and keen on Microsoft 365, Intune, mobile apps, VC setup, or Google Workspace.
Ticket Management: Log, track, and document all support requests within the company ticketing system (e.g., ServiceNow, Jira, Zendesk), meeting established Service Level Agreements (SLAs).
2. Specialized VIP & Executive Support
Priority Escalation: Serve as the immediate, primary contact for VIP users, fast-tracking their technical issues to ensure near-zero operational downtime.
Executive Deskside Assistance: Provide personalized, high-touch technical support directly at executive offices, boardrooms, and remote corporate environments.
Meeting & Audio-Visual Setup: Set up, test, and actively monitor critical executive meetings, board reviews, and earnings calls using video conferencing tools (Teams,
Zoom, Webex).
Proactive Device Maintenance: Conduct routine health checks, security patch audits, and performance optimizations on executive devices outside of their active working hours.
Key requirement:
Our team have over 20 years of experiences in the talent acquisition and recruitment industry and we focus on below some of the main categories.
Our networking I.T professionals are working in a wide range of sectors in different multinational corporation in Hong Kong, such as: Finance & Banking, Food & Beverage, FMCG, Garment, Retail, Telecommunication, Logistic Industries and Government Departments.
Working time shift rotation:
Shift A: 08:30-17:30, and Shift B: 0900-18:00
Key Responsibilities
1. General IT Support (Tier 1 & Tier 2)
End-User Troubleshooting: Diagnose and resolve daily hardware, software, operating system, and application issues for on-site and remote employees.
Provisioning & Deployment: Configure, test, and deploy new corporate laptops (Windows/macOS), smartphones (iOS/Android), workstations, and peripheral equipment.
Account Management: Administer user accounts, security groups, and access permissions within Active Directory, Strong and keen on Microsoft 365, Intune, mobile apps, VC setup, or Google Workspace.
Ticket Management: Log, track, and document all support requests within the company ticketing system (e.g., ServiceNow, Jira, Zendesk), meeting established Service Level Agreements (SLAs).
2. Specialized VIP & Executive Support
Priority Escalation: Serve as the immediate, primary contact for VIP users, fast-tracking their technical issues to ensure near-zero operational downtime.
Executive Deskside Assistance: Provide personalized, high-touch technical support directly at executive offices, boardrooms, and remote corporate environments.
Meeting & Audio-Visual Setup: Set up, test, and actively monitor critical executive meetings, board reviews, and earnings calls using video conferencing tools (Teams,
Zoom, Webex).
Proactive Device Maintenance: Conduct routine health checks, security patch audits, and performance optimizations on executive devices outside of their active working hours.
Key requirement:
- VIP support experiences
- Speak Native or fluent in English
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More