Emapta Global Hiring! Full Time Mandarin Customer Support Representative | Live Chat in Federal Territory - Ricebowl

Deliver Trusted Mandarin Support Across Global Digital Finance

Outstanding customer support creates lasting trust across global digital finance. The Mandarin Customer Support Representative delivers multilingual assistance that strengthens customer confidence, resolves complex inquiries, and enhances every customer interaction. Through Emapta, you'll build an international career with global exposure, continuous development, and a Top 1% employee experience for exceptional multilingual professionals.

Snapshot

• Employment Type: Full time
• Shift: Shifting schedule
• Salary: MYR 4,000
• Work Setup: Work from home

Benefits

• Work from home arrangement
• Government benefits
• Fifteen (15) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Qualifications

• Minimum Diploma in any field required; Bachelor's degree is an advantage
• At least 1 year of customer service experience, preferably supporting customers through live chat
• Experience supporting customers in digital platforms, fintech, e-commerce, technology, or financial services is an advantage
• Native or near-native Mandarin communication skills with good written and verbal English proficiency
• Proficient in using CRM systems, customer support platforms, and digital communication tools
• Able to explain platform features, account processes, security practices, and digital financial services following established guidelines
• Strong customer service, communication, problem-solving, and documentation skills with excellent attention to detail
• Able to multitask, manage multiple customer conversations, and work independently in a remote environment
• Willing to work rotating shifts, including weekends and public holidays

Responsibilities

• Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions
• Assist customers with account inquiries, platform navigation, product information, and basic technical concerns
• Explain cryptocurrency services, account security, trading features, and platform processes with clarity and accuracy
• Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution
• Maintain accurate documentation of customer interactions and case updates using CRM and support systems
• Consistently achieve customer service, quality, and productivity targets while contributing to overall team success

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Malaysia: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a winner in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!