PERSOLKELLY Malaysia Hiring! Full Time Customer Service Associate - Mandarin Speaker in Selangor, Earn up to MYR 5,450 - Ricebowl

Position : Customer Service Associate - Mandarin Speaker

Industry : Healthcare and medical assistance

Location: Menara Harvey Norman, 13A, Jalan 51a/219, Seksyen 51a, 46100 Petaling Jaya, Selangor

Working Hours: 24/7 Rotational Shift

Employment Type : 12 months contract with PERSOL

Salary Range : RM3,000 – RM4,500 (based on experience) with Language Allowance: RM 400 - RM 700, KPI Allowance: RM 150 & Attendance Allowance: RM 100

Start Date: Immediate

What You'll Be Doing

Case Management

• Coordinate medical assistance services with clients, providers, and medical teams
• Ensure all cases are accurately logged and updated in the system
• Gather and verify information required for medical quotations and cost estimates
• Follow up with healthcare providers to obtain necessary medical documentation
• Monitor active cases closely and ensure seamless handovers between shifts

Customer Service & Call Handling

• Handle inbound customer calls professionally and efficiently
• Verify membership information and explain coverage details accurately
• Provide case updates and support for members requiring assistance
• Maintain high customer satisfaction through effective communication and expectation management
• Build strong relationships with clients, hospitals, insurance companies, and service providers

Medical Assistance Coordination

• Coordinate medical transportation, evacuations, and repatriation arrangements
• Work closely with medical teams to ensure smooth execution of care plans
• Monitor hospitalization costs and ensure expenses remain within policy coverage
• Review medical claims in accordance with policy terms and conditions
• Escalate sensitive or complex cases where necessary

What We're Looking For

• Fluent in Mandarin/Cantonese and English
• Experience in Customer Service, Call Centre, Healthcare Support, Insurance, Hospitality, or Assistance Services
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, shift-based environment
• Strong problem-solving and multitasking abilities
• Customer-focused mindset with excellent attention to detail
• Comfortable engaging with international clients, healthcare providers, and insurance companies

Why Join Us?

• Join a leading global medical assistance organization
• Gain exposure to international healthcare and insurance operations
• Career development opportunities within the healthcare assistance industry
• Work in a multicultural and dynamic environment
• Make a real difference by helping people during medical emergencies and travel-related situations

Interested?
Send your updated resume to: *************

#CWSA

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM5,450.00 per month

Benefits:

• Professional development

Application Question(s):

• Reason for leaving current/previous role
• How soon you can start work?
• Are you ok with 12 months contract role?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Call Centre: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person