KANDENKO CO LTD Hiring! Full Time IT Manager in Central Region (Singapore), Earn up to SGD 5,000 - Ricebowl

Responsibilities

1. IT Operations & Technical Support

• Lead and manage the IT support function, ensuring timely resolution of technical issues.
• Provide escalation support for complex hardware, software, email, and network problems.
• Ensure high availability of desktops, laptops, printers, servers, and other IT equipment.
• Develop and maintain IT support procedures and service standards.

2. Network & Systems Administration

• Manage and maintain the company's LAN/WAN, internet connectivity, VPN, Wi-Fi, and network devices.
• Monitor system performance and implement preventive maintenance.
• Ensure data backup, disaster recovery, and business continuity plans are in place.
• Implement and monitor cybersecurity measures, including antivirus, firewall, endpoint protection, and access control.

3. Software & Hardware Management

• Plan, procure, install, configure, and maintain hardware and software.
• Ensure software licensing compliance.
• Evaluate new technologies and recommend system improvements.
• Manage IT asset lifecycle from procurement to disposal.

4. Vendor & Project Management

• Manage relationships with IT vendors and service providers.
• Coordinate hardware procurement, maintenance contracts, and warranty claims.
• Oversee IT-related projects including system upgrades and infrastructure improvements.
• Coordinate proper disposal of obsolete equipment through approved e-waste vendors.

5. User Support & Training

• Develop user guides and IT policies.
• Conduct staff training on IT systems, cybersecurity awareness, and best practices.
• Improve user experience by implementing efficient IT support processes.

6. Compliance & Documentation

• Maintain accurate IT asset inventory.
• Ensure compliance with company policies and regulatory requirements.
• Prepare IT budgets, reports, and performance metrics.
• Develop and maintain IT documentation and SOPs.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum of 8 years of experience in an IT support role, preferably in a construction or related industry.
• Basic knowledge of networking (LAN/WAN) and troubleshooting.
• Familiarity with hardware setup, software installation, and system maintenance.
• Familiarity with e-waste management practices is an advantage.