TWO95 HR HUB Hiring! Full Time Service Desk Engineer | L1 Technical Support (Mandarin) in Selangor, Earn up to MYR 5,500 - Ricebowl

Role: L1 Service Desk Support associate

Language Dual Language: Mandarin & English

Required Technical Skill Set: Technical Support

Must-Have:

- Infrastructure technical support experience

- Willingness to work in night shifts and weekends

- Good functional knowledge of desktop/hardware/messaging/networks

- Excellent communication skills in English & Mandarin (mandatory)

Good-to-Have:

CompTIA A+, N+, ITIL Foundation certification

Expectations from the Role

1 Voice and chat support

2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging

3 Excellent Customer Handling/soft skills

4 Logging incidents and service requests and managing their lifecycle

5 Willingness to learn

Pay: RM4,500.00 - RM5,500.00 per month

Work Location: In person