MindPec Solutions Hiring! Full Time Operations Manager – FinTech Project in Federal Territory, Earn up to MYR 12,000 - Ricebowl

Hiring: Operations Manager – FinTech Project | Kuala Lumpur
Client: FinTech (Payment Platform)

We are looking for an experienced Operations Manager to lead a FinTech operations team supporting payment platform services.

Job Details:

• Position: Operations Manager
• Language: Mandarin (Native/Fluent) + Fluent English
• Working Hours: Rotational Shift

Key Requirements:

• 8–12 years of management/supervisory experience.
• 2–4 years of project management or project coordination experience.
• Strong experience managing Customer Service, Service Desk, or Helpdesk operations in a 24x7 environment.
• Experience in team setup, SLA management, quality management, and operational excellence.
• Strong people management, reporting, and stakeholder management skills.
• Experience in the BPO or FinTech industry is preferred.
• Familiarity with ticketing systems (Jira is an advantage).

Key Responsibilities:

• Lead and manage service delivery operations for a FinTech client.
• Oversee service transition, project planning, and operational setup.
• Ensure SLA and KPI achievement while driving continuous process improvements.
• Manage customer escalations, operational reporting, and stakeholder communication.
• Lead, coach, and develop high-performing operational teams.

Pay: RM7,000.00 - RM12,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Experience:

• Operation Manager : 5 years (Preferred)
• management: 8 years (Preferred)
• project management : 2 years (Preferred)
• Customer service : 5 years (Preferred)
• Jira: 5 years (Preferred)
• FinTech: 5 years (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person