MSP Hitect Hiring! Full Time Quality Assurance - Control Analyst - Insurance in Federal Territory - Ricebowl

Company Description MSP Hitect is a professional services organization focused on delivering high-quality technology and operations support to clients in the insurance sector and other industries. The company emphasizes strong process discipline, measurable performance, and continuous improvement to help clients manage risk and enhance operational efficiency. Team members collaborate closely with clients and internal stakeholders to implement best practices and robust control frameworks. MSP Hitect values integrity, accountability, and a detail-oriented approach in all aspects of its services, offering opportunities for growth and skill development in a dynamic environment.
Role Description The Quality Assurance & Control Analyst – Insurance is a full-time, on-site role based in Greater Kuala Lumpur. This position is responsible for reviewing insurance-related processes, documentation, and transactions to ensure compliance with internal standards, regulatory requirements, and client specifications. Day-to-day tasks include designing and executing manual test cases, performing quality checks on policy processing and claims handling, identifying errors or inconsistencies, and documenting findings in clear reports. The analyst will collaborate with operations, underwriting, claims, and IT teams to resolve issues, recommend process improvements, and support root-cause analysis for recurring defects. The role also involves maintaining QA and QC metrics, contributing to audit readiness, and supporting the implementation of new controls, guidelines, or system enhancements.
Qualifications

• Candidates should possess strong Analytical Skills to interpret data, identify trends, and evaluate process performance.
• Candidates should possess Quality Assurance and Quality Control skills to design checks, monitor adherence to standards, and ensure accuracy in insurance operations.
• Candidates should possess Manual Testing and Test Cases skills to plan, execute, and document tests for processes, workflows, and system changes.
• Candidates should possess solid written and verbal communication skills to report findings, collaborate with cross-functional teams, and present recommendations clearly.
• Candidates should possess attention to detail and organizational skills to manage multiple reviews, maintain documentation, and meet deadlines consistently.
• Candidates should possess proficiency with spreadsheets and QA tools; familiarity with insurance operations, policy administration, or claims processing is an advantage.
• Candidates should possess the ability to work on-site in Greater Kuala Lumpur, operate independently, and adapt to evolving client and regulatory requirements.
• A diploma or degree in Business, Insurance, Information Technology, or a related field, along with prior experience in quality assurance or control, is preferred.