Nexroar Hiring! Full Time L2 IT service desk in Federal Territory, Earn up to MYR 6,000 - Ricebowl

Job Requirements and Responsibilities: Acting as a point of contact for technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team Managing incidents, requests and problems Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients Ensure the highest level of trouble shooting is applied to every customer contact made through the use of agreed scripts and processes Supporting all modes of customer contact are monitored and responded to – Telephone calls, Emails, Self-service tickets Providing 1st and 2nd line remote support Recording and maintaining the knowledge and known error database Proactively identify process, system, template and standard documentation improvement opportunities within the team, highlighting accordingly to the Shift Manager Following agreed processes and contributing to their continual improvement Essential Skills: Technical knowledge of and previous experience of supporting: Windows Operating Systems Office 365/Office Applications Microsoft Exchange Mobile Device Management VMware Knowledge of Networking (firewalls, routers and switches)

Pay: RM5,000.00 - RM6,000.00 per month

Experience:

• L2 support service desk : 3 years (Required)
• supporting global clients: 2 years (Required)
• 0365 administration: 2 years (Preferred)

Work Location: In person