Under the guidance of the Housekeeping Department's Policies and Procedures, the Housekeeping Attendant is responsible for cleaning and maintaining guest rooms, public areas, and assigned work areas to ensure the highest standards of cleanliness, comfort, and guest satisfaction.
RESPONSIBILITIES:
- Clean and maintain guest rooms, suites, guest corridors, linen rooms, and pantries in accordance with the hotel's standards and procedures.
- Make beds, change linens, replenish towels, and replace guest amenities as required.
- Ensure all assigned rooms are cleaned, inspected, and ready for guest occupancy within the required timeframe.
- Promptly respond to guest requests and ensure services are delivered courteously and efficiently.
- Report any damages, maintenance issues, or malfunctioning equipment in guest rooms or assigned areas to the Floor Supervisor.
- Maintain housekeeping equipment and cleaning tools in a clean and serviceable condition.
- Complete and maintain daily room assignment reports, room status updates, and housekeeping checklists accurately.
- Report and submit all lost and found items to the supervisor immediately, following hotel procedures.
- Report guest complaints, unusual incidents, or suspicious activities to the supervisor without delay.
- Ensure the cleanliness and organization of housekeeping storage areas, linen rooms, and service pantries.
- Carry out valet services when required, including delivering linen and handling guest laundry requests.
- Assist in cleaning public areas or other housekeeping duties when required by operational needs.
- Comply with the hotel's Health, Safety, Hygiene, and Security policies and procedures.
- Attend departmental meetings and training sessions as required.
- Perform any other duties assigned by the Floor Supervisor, Assistant Executive Housekeeper, Executive Housekeeper, or Management.
ABILITIES / KEY COMPETENCIES / SKILLS:
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Good time management and attention to detail.
- Physically fit and able to perform manual cleaning tasks.
- Positive attitude with a strong commitment to guest service.
EDUCATION / CERTIFICATES / EXPERIENCE:
- Primary Education or equivalent.
- Some housekeeping experience.
Job Types: Full-time, Permanent
Pay: From RM1,800.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person