- Kawasan Sekitar Kuala Lumpur Malaysia
Glife Technologies Pte Ltd Hiring! Full Time Customer Service Representative in - Ricebowl
Customer Service Representative
Glife Technologies Pte Ltd
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Job Description
Responsibilities
Job Highlights
We are looking for talent!
What You Need To Do
We are looking for talent!
What You Need To Do
- Manage calls and messages, identify & assess customers' needs
- Handle complaints, provide alternatives solutions within time limits, and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Issue Invoice/DO, assist with placement of orders, refunds, or exchanges and cancellations of orders
- Handle product recalls, policies changes/renewals
- Recommend potential products or services to management
- Customer Service: 2 years (Preferred)
- Demonstrate basic understanding of distribution centers, distribution and transport
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word)
- Demonstrate fluency in local language and ideally in English & Mandarin, both written and spoken
- Ability to work independently with minimum supervision & able to work in a team
- Positive attitude, hardworking, trustworthy, mature and always maintain confidentiality.
Important Information
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