Commerz Global Service Solutions Hiring! Full Time ServiceNow Administrator | PJ in Selangor - Ricebowl

Job Purpose

To ensure the operational stability, performance, and reliability of the ServiceNow platform (including ITSM), with a strong focus on catalog item management, release management, and second-level support. The role involves maintaining and troubleshooting the platform, supporting deployments, monitoring operations, managing CMDB operations and CI lifecycle, operating governance processes (demand intake, prioritization, joint forums), addressing technical issues, implementing and optimizing features, managing customer requirements, and contributing to continuous improvement while adhering to ITIL and agile principles. Collaboration, knowledge sharing, and proactive problem-solving are key, alongside the ability to support integrations, API configurations, and recurring platform tasks in line with business needs.

Key Activities

• Maintain platform stability and performance across production and non-production environments, including monitoring, troubleshooting, and daily operational checks.
• Support release management: packaging, testing, deployment, and post-deployment verification across environments.
• Provide first-level support — triage, troubleshoot, and resolve platform incidents, escalating where required.
• Develop, configure, and maintain ServiceNow features, catalog items, integrations, and API configurations.
• Execute recurring platform tasks (e.g. printer schedules, cloud rescans, resource and integration health monitoring, housekeeping).
• Support Incident, Change, and Continual Improvement processes.
• Create and maintain Automated Test Framework (ATF) tests.
• Run governance activities: manage the demand/enhancement funnel, prioritization backlog, and governance forums and documentation.
• Create and maintain technical and operational documentation; contribute to team knowledge sharing.
• Provide on-call and out-of-hours support where necessary.

Specialist Knowledge (work experience, further qualification)

• Good understanding of ServiceNow, ITSM architecture, and ITIL processes (Incident, Change, Problem).
• Experience with ServiceNow scripting/JavaScript and application development (client- and server-side).
• Working knowledge of CMDB architecture, CI relationships, and data quality practices (CSDM alignment).
• Understanding of integrations, API configuration, and release/deployment processes.
• Familiarity with governance processes (demand intake, prioritization, steering forums) is a plus.
• Strong problem-solving, communication, and collaboration skills; comfortable in an agile environment.
• Familiarity with the Atlassian Suite (Jira, Confluence, Bitbucket) is an advantage.
• English written and spoken; German skills are an advantage.