QBE Hiring! Full Time Team Lead, Credit Controller, Asia in Selangor - Ricebowl

Time Type: Full time

Worker Type: Employee

The purpose of this role is to manage a portfolio of customers, maintain ledgers, chase debts, and ensure accurate cash allocation. The role involves credit control tasks, decision-making, and critical thinking. Additionally, the role focuses on prompt collection of premiums, minimizing bad debts, maximizing cash flow, and supporting the management team in meeting daily and monthly targets. The role also includes authorizing payments, assisting team members, performing root cause analysis, handling training sessions for new joiners, and ensuring team objectives are successfully achieved.

Role Highlights

• Malaysia, Hybrid and Full Time
• Oversees credit control, collections, and cash allocation, ensuring effective debt recovery, strong cash flow, team support, and achievement of operational targets.
• Happy to talk flexible working

The Opportunity:

Manages customer portfolios, credit control, debt collection, and cash allocation to ensure timely premium collection, optimize cash flow, and minimize bad debts. Supports team performance through decision-making, payment authorization, root cause analysis, training new joiners, and driving the achievement of daily and monthly operational targets.

Your New Role:

• Ensure compliance with QBE policies, procedures and relevant legislation.
• Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
• Review and reconcile credit control reports and broker/customer statements.
• Build and maintain good working relationships with both external and internal stakeholders.
• Assist in optimizing procedures to ensure effective and efficient transaction processing.
• Identify any problem areas and outstanding debt and act on those problems accordingly.
• Respond to telephone/email inquiries from customers to provide excellent customer service.
• Be aware of the annual business plan for the Underwriting Division/s your role supports.
• Complete intercompany transfers in line with procedures.

About You:

• Tertiary Degree or equivalent combination of education and work experience.
• Proven experience of working to deadlines and objectives.
• Some office/administrative experience and insurance processing experience.
• Experience of the Xchanging process regarding accounting and settlements.
• Experience within Insurance environment.
• Experience of credit control in General Insurance /Financial Services environment.

About QBE

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

• ️ Well-being programs

Pensions

Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen.

Skills:

Adaptability, Analytical Thinking, Communication, Credit Analysis, Critical Thinking, Customer Value Management, Financial Accounting, Financial Data Reporting, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Process Improvements, Risk Management, Transaction Systems

Application Close Date: 30/08/2*************:59 PM

How to Apply:

To submit your application, follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.