- Kuala Lumpur Federal Territory Malaysia
Malaysia Airlines Hiring! Full Time Customer Service Officer in Federal Territory - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Job Title
Customer Service Officer
Report To
Duty Supervisor, Passenger services
Division
AeroDarat Services Sdn Bhd
Department
ADS - KUL Check In Counter Office
Role Purpose
- To perform/deliver a quality services to customer airlines’ passengers in respect to check-in, boarding, special and baggage services as per carrier and company’s standards and procedures.
Key Accountability
- To provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
- To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
- Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
- To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy.
- To maintain and safeguard the confidentiality of all passenger’s information at all
times.
- Ensure your working area is safe from any hazards, clean and all system / equipment and functioning well before commencing your duties.
- Ensure that information displayed to the public are correct and updated - flight number, last minute gate change, aircraft swap, flight retiming, etc.
- To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
- To keep passenger informed (announcement) during flight irregularities or coordinate communication effectively as per company standard and procedure.
Qualification & Work Experience
SPM or SPMV with 0-1 year working experience
Skill & Knowledge
- Good command of writing and spoken English and Bahasa Malaysia
- Required to attend all regulatory and mandatory training as per AeroDarat Training Manual (TGM)
- Knowledge in MS Office application and PC literate
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More