Appshill Consulting Hiring! Full Time Client Service Associate (Japanese Speakers) in WP Kuala Lumpur - Ricebowl

Native Japanese and Malaysian is encouraged to apply.

Proficiency in Japanese language and English (Written / Spoken).

Able to work on Rotational Shift.

Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.

Understand customer enquiries and ensure they are answered or routed through appropriate support channel.

Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Ensure all SLAs are met accordingly.

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

Provide a high level of professionalism and competent customer service.

Able to communicate effectively with customers in a friendly and polite manner following the processes.