StarCharge APAC Hiring! Full Time Electrical Field Services Engineer in - Ricebowl

Key Responsibilities:

• Respond promptly to customer service calls to troubleshoot technical issues and perform on-site inspections and emergency repairs to minimize downtime.
• Conduct testing of various types of EV charger during and after installation, ensuring proper commissioning procedures are followed.
• Perform scheduled preventive maintenance and proactively identify and report technical abnormalities.
• Effectively communicate with HQ colleagues to ensure timely root cause identification and resolution of technical issues.
• Diagnose and resolve equipment and system faults effectively.
• Manage service partners, including onboarding and refresher training, case assignments, and periodic performance evaluations based on service KPIs.
• Maintain accurate and detailed documentation of service activities to ensure full traceability.
• Manage spare parts inventory to ensure sufficient stock levels for smooth operations.
• Maintain daily communication with customers to provide updates, ensure issue resolution, and follow up appropriately.

Requirements:

- Min Diploma in engineering discipline

- At least 2-3 years of experience in related field

- Strong organizational and coordination skills

- Good communication and problem-solving skills

- Ability to work in a fast-paced environment

- Good understanding of electrical systems and circuitry

- Experience with EV charging systems or similar technology will be advantageous

- Ability to work independently and as part of a team

- Class 3 driving license