HRLinked Asia Search & Consultancy Pte Ltd Hiring! Full Time Customer Success Specialist in - Ricebowl

We are working with high growth, listed Digital Technology Company to seek for a Customer Success Manager

• 
  Join a listed fir
• mSalary up to 6K, Var Bonus (2 payout per year
• )Experience in Client Onboarding and Product Adoption is key

Customer Success Manag

er

Ro

• les:
  Perform customer success duties and operational support required for local and international cust
• omersTaking over customers who have completed the onboarding phase and enhance usage for adop
• tion.Developing a "Trusted Advisor" relationship with customer stakeholders, demonstrate achieve full business v
• alue.Focus on overall product adoption, identify growth opportunities, and potential risks within the customer's portf
• olio.Conduct periodic meetings for confirmation of operation status and area of improve
• ment.Propose improvement of functions/services to the Product Development Department based on customer feed
• back.Support product promotion by delivering product value to customers as new functions are being rele
• ased.Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the custo
• mers.Based on those best practices and success cases, educate the customer and employee through direct interaction, webinars, and ev

ents.
Require

• ments:Experience in the B2B consultation sales industry. Post-sales support experience in the SAAS/ IT/ Digital/ Consultancy. Others are welcome to
• applyCorporate customer consultation experience (solution
• sales)Customer support and operation experience by using systems such as Salesforce, Gain
• sight.Proficiency in Japanese is an added adv
• antageProject management experience and/or account management experience is added adv

antage
If you are keen to apply for this role, please click aut

o-apply
HRLinked Asia Search & Consultancy Pte Ltd (Registration No: 201