Polymorph Psynergy Hiring! Full Time Project Coordinator - Client Success Specialist (TRX,KL) in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Our Client, established in 2019, is an Intellectual Property (IP) Consulting Firm specialising in cross border trademark protection and enforcement for B2B and B2C. The firm comprises of a group of technical and legal experts who have had vast experience in serving clients in securing and enforcing their intellectual property rights locally and internationally. They strive to design the best protection route for your intellectual properties and to develop the most efficient and cost effective strategies without limiting the creativity of your assets.

Position: Client Success Specialist (Project Coordination)

Location: TRX, Kuala Lumpur (Hybrid after confirmation)

RESPONSIBILITIES:

• Act as the operational bridge between Business Development, Procedural, Finance and clients.
• Coordinate matters from confirmed instruction until completion.
• Collect client documents and information.
• Coordinate quotation and invoice preparation with Finance.
• Send quotations/invoices and follow up payment.
• Assign work to Procedural after payment and monitor progress.
• Send IP Listing to client to keep them updated on the current progress.
• Prepare routine email and WhatsApp updates.
• Track deadlines and follow up outstanding instructions.
• Schedule strategy meetings where required.
• Escalate all new opportunities to Business Development.
• Maintain accurate records in internal system.

REQUIREMENTS:

• Bachelor's Degree preferred.
• 2–5 years' experience in Client Success, Project Coordination, Legal/Professional Services or similar.
• Previous experience working in IP Law firm or IP industry is highly desirable.
• Good English, Mandarin and Bahasa Malaysia.
• Highly organised, detail-oriented and proactive.
• Excellent communication and follow-up skills.
• Problem solving skills and abilities.
• Able to manage multiple matters simultaneously.
• Able to respond to client’s message to ease their worries
• Comfortable using Microsoft Office, CRM, ERP Sortware and AI tools.

Special Requirements:

• Enjoys organising and coordinating work.
• Takes ownership until completion.
• Calm under pressure.
• Strong urgency and accountability.
• Continuously seeks process improvements.
• Exceptional customer service skills with a passion for resolving issues and improving client satisfaction.

REMUNERATION PACKAGES:

Basic Salary : RM3,500 – RM4,000 (Negotiable)

Allowances : RM200-RM300

Others : Eligible for KPI, Department & Company Performance Incentives, Yearly Bonus.

On Job Travel: Claim basis, if assigned a task.

EPF, SOCSO, EIS

Benefit:

Annual Leave, Bonus (subject to performance) etc.

Working Days: 5 days' work week (Mon to Fri)

Working Hours: 9am to 6pm (Mon to Fri)

Hybrid working arrangement after confirmation (subject to company policy).

Pay: RM3,500.00 - RM4,500.00 per month

Application Question(s):

• What is your salary expectation?

Experience:

• Project management: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person