Skill Quotient Technologies Inc Hiring! Full Time IT Business Analyst (CRM Experience) in Federal Territory, Earn up to MYR 11,000 - Ricebowl

IT Business Analyst (CRM)

Min 5-year experience hands-on BA experience, CRM related experience, preferably with 3 years in Malaysian Banking system implementation and preferably digital projects

Business/Domain:-
Ability to understand strategy and objectives from a business perspective leading to defining, quantifying and tracking business impact and interpreting user behavior data
Ability to design customer journeys and identify product features that address user needs and pain points
Strong mind-set for problem resolution, identifying gaps and inefficiencies in operational processes
Self-driven to conduct own discovery, analysis, interviews, discussions and negotiations with an eye on achievement of end goal
Practices strong attention to detail and is meticulous in understanding work at hand
Quick to grasp potentially new concepts Technical
Strong analytical skills with experience interpreting legacy system behavior and decomposing monolith logic.
Strong analytical and problem-solving skills (Proficiency in data analysis tools (SQL, Excel, analytics platforms),
Working knowledge in Azure, NodeJS, JBOSS.
Proficient in Figma, Jira, Confluence, ************* and other collaborative/visualization tools.
Clear understanding of the systems used in banking and Malaysian banking regulations (BNM guidelines, PDPA, operational risk frameworks)
Experienced in the preparation of user stories or functional specifications for technical development
Experienced in producing process mapping and integration workflows
Experienced in the development of test cases, test scripts and conducting user acceptance testing
Experienced in design thinking, agile and lean methodologies

Pay: RM6,000.00 - RM11,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Experience:

• CRM: 1 year (Required)
• Business analysis: 5 years (Required)
• Banking or finance domain: 3 years (Required)

Work Location: In person