Motormaniac Hiring! Full Time Customer Experience Executive - Bateriku.com in Selangor, Earn up to MYR 4,200 - Ricebowl

• Handle outbound customer interactions via WhatsApp, email, hotline, and social media.
• Provide prompt updates on complaint statuses./counter measures.
• Ensure professional and empathetic communication.
• Develope and execute customer satisfaction surveys.
• Conduct surveys and collect responses from customers.
• Engage with customers through feedback channels (calls, emails, online surveys).
• Conduct follow-ups post-resolution to assess satisfaction.
• Gather customer feedback and escalate recurring issues to respective Depts..
• Analyze survey results and customer feedback to identify trends and issues.
• Present engagement findings and recommendations to management.
• Provide data-driven recommendations to improve customer experience.
• Work with the Complaints Management team to ensure working and implementable solutions.
• Work with Marketing and Sales to enhance customer engagement initiatives.
• Prepare reports and insights for the Head of CX and senior management.
• Liaise with internal teams (operations, sales, technical, warranty, etc.) to resolve complaints.
• Ensure adherence to company policies and regulatory requirements.
• Any other job assigned.

Pay: RM3,000.00 - RM4,200.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person