JEV Management & Trading Hiring! Full Time (Mandarin Speaking) Customer Service Executive in Federal Territory, Earn up to MYR 3,200 - Ricebowl

Location: Bangsar South, Kuala Lumpur

Working Hours: Monday – Friday, 9:00AM – 6:00PM

Work Arrangement: On-Site

Salary: RM2,500 – RM3,200 (Based on Experience)

Our client, a well-established business services company, is looking for Customer Service Executives to join their growing team. This role is suitable for candidates who enjoy helping customers, resolving enquiries, and delivering excellent customer service in a professional office environment.

Comprehensive paid training will be provided, making this an excellent opportunity for candidates with or without prior customer service experience.

Benefits

• Salary: RM2,500 – RM3,200
• Paid Training (Approximately 1 Week)
• 12 Days Annual Leave
• 14 Days Medical Leave
• Yearly Salary Increment
• EPF & SOCSO
• Easily Accessible via LRT Kerinchi
• Stable Monday to Friday Working Schedule
• Career Development Opportunities

Requirements

• No minimum SPM qualification required
• Fresh graduates and candidates without experience are encouraged to apply
• Customer service, telesales, client servicing, insurance, banking, education, nursing, or related experience will be an advantage
• English and Mandarin proficiency
• Strong communication and interpersonal skills
• Positive attitude with a willingness to learn
• Customer-focused with good problem-solving abilities
• Able to work independently and as part of a team
• Comfortable working in a structured office environment
• Malaysian citizens are encouraged to apply

Responsibilities

Customer Service

• Handle inbound and outbound customer calls and email enquiries
• Provide accurate information regarding products and services
• Deliver professional and high-quality customer service

Case Management

• Troubleshoot customer issues and provide appropriate solutions
• Escalate complex cases to the relevant departments when necessary
• Ensure enquiries are resolved efficiently within service standards

Administration & System Updates

• Update and maintain accurate customer records within the system
• Record customer interactions and case details accurately
• Ensure compliance with internal procedures and documentation standards

Working Location

Bangsar South, Kuala Lumpur

• Walking distance to LRT Kerinchi

Pay: RM2,500.00 - RM3,200.00 per month

Work Location: In person