Net2Source (N2S) Hiring! Full Time Delivery Manager (PM) - Operations in Federal Territory of Kuala Lumpur - Ricebowl

JD- Delivery Manager – Operations

Key Responsibilities

Delivery Management

• Lead the end-to-end delivery of strategic Insurance Operations projects from initiation through implementation and post-go-live support.
• Develop and manage project plans, timelines, budgets, resources, and delivery milestones.
• Ensure projects are delivered on schedule, within budget, and in accordance with business objectives.
• Manage cross-functional teams and coordinate project activities across multiple business units.
• Monitor project performance and proactively resolve delivery challenges.

Stakeholder Management

• Build strong relationships with Operations leaders, business stakeholders, technology teams, vendors, and executive management.
• Act as the primary point of contact for project governance and delivery communications.
• Facilitate steering committee meetings, project reviews, and executive reporting.
• Manage stakeholder expectations and ensure alignment between business priorities and project outcomes.

Insurance Operations Management

• Lead transformation initiatives supporting core Insurance Operations, including policy administration, underwriting, claims, customer servicing, billing, collections, and back-office operations.
• Partner with Operations teams to identify improvement opportunities and implement business process enhancements.
• Drive operational efficiency through process standardization, automation, and technology-enabled solutions.
• Ensure compliance with regulatory requirements and internal operational policies.

Digital Transformation

• Deliver digital transformation initiatives focused on modernizing insurance operations and improving customer experience.
• Collaborate with business and technology teams to implement automation, workflow optimization, and digital platforms.
• Support innovation initiatives leveraging emerging technologies and data-driven decision-making.
• Track transformation benefits and operational performance improvements.

Program Delivery

• Manage multiple concurrent operational transformation projects and strategic initiatives.
• Coordinate project dependencies across business, operations, and technology teams.
• Ensure alignment of project deliverables with enterprise objectives.
• Monitor program health and delivery performance through established governance frameworks.

Delivery Governance

• Establish and maintain project governance structures, reporting standards, and compliance processes.
• Prepare governance documentation, project dashboards, and executive reports.
• Ensure adherence to Prudential's project management methodologies and delivery standards.
• Track project KPIs, milestones, and delivery metrics to support executive decision-making.

Risk Management

• Identify, assess, and manage project risks, issues, assumptions, and dependencies (RAID).
• Develop mitigation and contingency plans for delivery risks.
• Escalate critical issues and ensure timely resolution.
• Maintain compliance with enterprise risk management policies and governance requirements.

Financial Management

• Manage project budgets, forecasts, resource planning, and financial reporting.
• Monitor project expenditures and ensure cost-effective delivery.
• Support business case development, investment tracking, and benefits realization.
• Provide financial updates to senior leadership and governance committees.

Quality Management

• Ensure all project deliverables meet defined quality standards and business expectations.
• Drive continuous improvement initiatives across project delivery and operational processes.
• Support quality assurance reviews, audits, and compliance assessments.
• Promote project management best practices and delivery excellence across teams.

Required Skills & Experience

Mandatory Skills

• Minimum 10+ years of experience in Project Management or Delivery Management.
• Proven experience delivering enterprise-scale business and technology transformation programs.
• Strong expertise in Delivery Management across complex, cross-functional initiatives.
• Excellent Stakeholder Management with senior business leaders and executive stakeholders.
• Strong experience in Insurance Operations Management, including policy administration, claims, underwriting, customer servicing, or operational transformation.
• Proven experience leading Digital Transformation initiatives.
• Strong expertise in Program Delivery and managing multiple strategic projects.
• Experience implementing and managing Delivery Governance frameworks.
• Solid understanding of Risk Management, including RAID management and issue resolution.
• Strong Financial Management experience, including budgeting, forecasting, cost control, and benefits tracking.

Experience driving Quality Management and continuous process improvement