Eastern & Oriental Express, A Belmond Train Hiring! Full Time Restaurant Manager in Johor - Ricebowl

Company Description Eastern & Oriental Express, A Belmond Train, offers guests an immersive journey into timeless luxury and classic rail travel. Departing from Singapore, the train travels through Malaysia, showcasing both iconic landmarks and lesser-known destinations. On board, guests experience curated performances and artistic collaborations that create a vibrant cultural atmosphere. Stylish carriages provide a refined setting for relaxation, complemented by inventive menus that highlight the flavors and traditions of Southeast Asia. The train is dedicated to delivering exceptional service, memorable dining, and distinctive experiences for every guest.

Role Description The Restaurant Manager is a full-time, remote role responsible for overseeing all aspects of on-train restaurant operations and guest dining experiences. This position coordinates menus, service standards, and staffing plans in close collaboration with culinary and service teams, ensuring consistent delivery of high-quality food and beverage offerings. Day-to-day tasks include managing reservations and seating plans, monitoring service performance, and providing guidance to team members to uphold brand standards. The Restaurant Manager analyzes guest feedback, supports training and development initiatives, and adjusts service processes to optimize customer satisfaction. While remote, the role requires regular communication with on-board leadership and cross-functional teams to align operational plans with journey schedules and overall guest experience goals.

Qualifications

• Customer-focused skills, including Customer Satisfaction and Customer Service, with a proven ability to enhance guest experiences.
• Team leadership and talent management skills, including Hiring and effective Communication for guiding and supporting diverse teams.
• Food & Beverage expertise, including experience in restaurant operations, menu coordination, and quality standards in premium or luxury settings.
• Strong organizational and analytical abilities, with experience using data and feedback to refine service processes and performance.
• Proficiency in remote collaboration tools and comfort working across time zones with on-site teams.
• Previous experience as a Restaurant Manager, F&B Supervisor, or similar leadership role, preferably in hospitality, travel, or luxury environments.
• Relevant education in Hospitality Management, Restaurant Management, or a related field is preferred.
• Ability to communicate fluently in English; additional languages commonly spoken in Southeast Asia are an advantage.