- Singapore
SHINY PEOPLE HR CONSULTANCY PTE. LTD. Hiring! Full Time Junior Engineer – Level 2 | Advanced Infrastructure - Systems Support in , Earn up to SGD 3,700 - Ricebowl
Junior Engineer – Level 2 | Advanced Infrastructure - Systems Support
SHINY PEOPLE HR CONSULTANCY PTE. LTD.
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Job Description
Responsibilities
Already have solid IT support experience and want to move into
deeper infrastructure & systems troubleshooting
?
This L2 role is for engineers who enjoy solving the harder tickets that go beyond basic helpdesk support.
JOB DESCRIPTION:
Take ownership of complex tickets escalated from L1
Troubleshoot Windows Server, Active Directory & Group Policy
Support DNS, DHCP, file/print services
Administer Microsoft 365 / Google Workspace as assigned
Support firewall & VPN configuration
Perform server patching and maintenance
Troubleshoot network and infrastructure issues
Support VMware / Hyper-V environments
Perform backup & restore operations
Triage basic EDR / security alerts
Support Azure / AWS environments where required
Prepare RCA, technical reports & handover documentation
Coordinate with vendors and application support teams
REQUIREMENTS:
Diploma / Degree in IT, Computer Science or equivalent
3–6 years IT / infrastructure / systems support experience
Good knowledge of Windows Server & Active Directory
Understanding of networking, DNS, DHCP, VPN & firewall concepts
Experience with Microsoft 365 administration is an advantage
Strong troubleshooting and problem-solving skills
Able to work independently and follow change-control procedures
Nice to have:
Azure Fundamentals, Network+, Security+, ITIL or PowerShell/Bash scripting experience.
Ideal for:
Desktop / System / Infrastructure Engineers ready to step into a stronger
L2 technical support
role.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
We specialise in connecting businesses with talents and providing expert human resources solutions. Our comprehensive services encompass recruitment and staffing, HR consultancy, and payroll administration. With a commitment to excellence and a client-centric approach, we tailor our solutions to meet your unique needs. Partner with us to build a motivated and high-performing workforce.
UEN: 202402994E
EA Licence No: 24C2176
deeper infrastructure & systems troubleshooting
?
This L2 role is for engineers who enjoy solving the harder tickets that go beyond basic helpdesk support.
JOB DESCRIPTION:
Take ownership of complex tickets escalated from L1
Troubleshoot Windows Server, Active Directory & Group Policy
Support DNS, DHCP, file/print services
Administer Microsoft 365 / Google Workspace as assigned
Support firewall & VPN configuration
Perform server patching and maintenance
Troubleshoot network and infrastructure issues
Support VMware / Hyper-V environments
Perform backup & restore operations
Triage basic EDR / security alerts
Support Azure / AWS environments where required
Prepare RCA, technical reports & handover documentation
Coordinate with vendors and application support teams
REQUIREMENTS:
Diploma / Degree in IT, Computer Science or equivalent
3–6 years IT / infrastructure / systems support experience
Good knowledge of Windows Server & Active Directory
Understanding of networking, DNS, DHCP, VPN & firewall concepts
Experience with Microsoft 365 administration is an advantage
Strong troubleshooting and problem-solving skills
Able to work independently and follow change-control procedures
Nice to have:
Azure Fundamentals, Network+, Security+, ITIL or PowerShell/Bash scripting experience.
Ideal for:
Desktop / System / Infrastructure Engineers ready to step into a stronger
L2 technical support
role.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
We specialise in connecting businesses with talents and providing expert human resources solutions. Our comprehensive services encompass recruitment and staffing, HR consultancy, and payroll administration. With a commitment to excellence and a client-centric approach, we tailor our solutions to meet your unique needs. Partner with us to build a motivated and high-performing workforce.
UEN: 202402994E
EA Licence No: 24C2176
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