HashKey Group Hiring! Full Time Customer Service Representative in - Ricebowl

Responsibilities

1. Inquiry Handling: Deliver prompt, professional, and accurate support to global users via Live Chat, email, and ticketing systems.
2. Operations Support: Guide users through the KYC onboarding process, deposit/withdrawal procedures, and resolve basic transaction issues.
3. Escalation & Collaboration: Coordinate with Product, Tech, and Compliance teams to track and resolve complex or systemic technical issues.
4. User Feedback: Gather and consolidate user feedback to help optimize platform features and internal service workflows.

Requirement

1. sLanguage Proficiency: Professional fluency in both English and Mandarin (written and spoken) to effectively support global bilingual users
2. .Experience: 1-2 years of customer service experience, preferably within Web3/Crypto Exchanges, Fintech, or Online Trading (fresh graduates with a strong passion for Web3 are welcome)
3. .Competency: Customer-centric mindset with strong empathy, active listening, and the ability to work under pressure
4. .Flexibility: Comfortable working in a 24/7 rotating shift environment (including night shifts, weekends, and public holidays)