The Pearl Kuala Lumpur Hiring! Full Time JUNIOR RESERVATION EXECUTIVE in Federal Territory, Earn up to MYR 3,000 - Ricebowl

JOB DESCRIPTIONS

• Reservation Management: Process individual, group, and corporate bookings, amendments, and cancellations accurately within the Property Management System (PMS).
• Guest Relations: Handle inbound reservation inquiries via phone, email, and web channels professionally and promptly.
• Inventory & Rate Control: Monitor room availability, apply daily rate codes, and support the implementation of promotions and packages.
• Financial Processing: Secure payments, verify pre-authorizations, collect advance deposits, and manage billing instructions according to financial guidelines.
• Interdepartmental Coordination: Liaise directly with Front Office, Sales, and Housekeeping to communicate special requests, VIP arrivals, and tailored arrangements.
• Reporting & Analytics: Generate daily arrival lists, tracking reports, cancellation summaries, and no-show logs for management analysis.

QUALIFICATIONS AND SKILL

• Experience: 1–2 years of experience in hospitality, front office, or reservations management.
• Education: Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Technical Proficiency: Hands-on experience with Property Management Systems and Microsoft Office Suite.
• Communication: Exceptional verbal and written English communication skills; additional languages are a plus.
• Core Competencies: Strong organizational skills, high attention to detail, and the ability to multitask effectively in a fast-paced environment.

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Gym membership
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person