Location: Woodlands Spectrum (Nearest Admiralty MRT)
Working Hours: 9 AM - 6 PM
Monday - Friday
About the Role
We are seeking a proactive and customer-focused Senior Customer Quality Assurance Engineer to manage customer quality issues, drive continuous improvement initiatives, and ensure customer satisfaction through effective problem-solving and quality management.
Why Join Us?
Join a globally recognized manufacturing organization.
Exposure to regional and international customers.
Opportunity to lead impactful quality improvement projects.
Collaborative and growth-oriented work environment.
Competitve Benefits & Bonuses
Key Responsibilities
Manage customer complaints and quality-related feedback, ensuring timely investigation and resolution.
Lead root cause analysis and structured problem-solving activities using 8D methodology.
Drive corrective and preventive actions and verify their effectiveness.
Act as the primary quality contact for customers and support customer audits.
Monitor product quality performance and recommend improvement initiatives.
Coordinate customer specification and drawing changes with internal stakeholders.
Collaborate with Production, Engineering, and Quality teams to resolve quality issues.
Support and maintain Quality Management Systems including ISO 9001 and IATF 16949.
Conduct internal audits and support compliance with ISO 14001 and ISO 45001 requirements.
Requirements
Bachelor's Degree in Engineering or related discipline.
Minimum 3 years of experience in Customer Quality, Quality Assurance, or Quality Engineering within a manufacturing environment.
Experience handling customer complaints and driving quality improvements independently.
Strong knowledge of: 8D Problem Solving
Root Cause Analysis
FMEA
SPCControl
Familiarity with ISO 9001 and IATF 16949 Quality Management Systems.
Experience supporting China-based customers will be an advantage**
Strong communication, stakeholder management, and problem-solving skills.
Interested candidates please WhatsApp me at +************* 0823 or send in your resume to *************
https://**************************
We regret to inform you that only shortlisted candidates will be notified.
Willie Goh | EA Reg No: R2197853
Swift Search Global Pte Ltd | EA No: 18C9495
Swift Search Global Pte Ltd is a Newly Founded Recruitment Agency by a group of established and experienced Recruitment Consultants. Providing reliable recruitment and outsourcing manpower solutions. We are a business inspired by Vision, driven by Mission and underpinned by Values. We have put our Vision, Mission and Values here for you to see, along with what they mean to our candidates, clients and partners so that you can decide whether we are a company built of things which matter to you.