- Toa Payoh Central Region (Singapore) Singapore
PTC System (S) Pte Ltd Hiring! Full Time Junior Assistant Service Delivery Engineer in Central Region (Singapore), Earn up to SGD 4,500 - Ricebowl
Junior Assistant Service Delivery Engineer
PTC System (S) Pte Ltd
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Job Description
Responsibilities
Key Responsibilities
Service Operations Support
Assist in managing customer incidents and service requests through the service management system.
Provide first-level technical support and initial troubleshooting for hardware, software, network, and Microsoft 365 issues.
Escalate complex issues to senior engineers and track progress through to resolution.
Ensure tickets are updated accurately and resolved within agreed service levels.
Monitoring & Maintenance
Monitor customer systems, servers, network devices, and cloud services using monitoring tools.
Respond to system alerts and perform basic troubleshooting.
Assist with routine maintenance tasks such as patching, backup verification, and system health checks.
Support preventive maintenance activities to ensure service reliability.
Customer Support
Communicate professionally with customers via phone, email, and ticketing systems.
Provide regular updates on incidents and service requests.
Deliver excellent customer service and maintain positive working relationships with customers.
Documentation & Reporting
Record troubleshooting steps, resolutions, and system updates in the ticketing platform.
Maintain technical documentation, standard operating procedures, and knowledge base articles.
Assist in preparing service reports and operational updates.
Learning & Development
Participate in technical training and certification programs.
Learn and apply ITIL-based service management practices.
Continuously develop technical knowledge in cloud technologies, infrastructure, and managed services.
Requirements
Education
Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
Fresh graduates are encouraged to apply.
Experience
Fresh graduate or up to 2 years of experience in IT support, service desk, helpdesk, or technical support roles.
Internship experience in IT support or infrastructure administration is an advantage.
Technical Knowledge
Basic understanding of:
Windows operating systems
Microsoft 365 applications and services
Computer hardware and troubleshooting
Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
Cloud computing concepts (Microsoft Azure or AWS preferred)
IT ticketing systems and service management processes
Skills & Competencies
Technical Skills
Basic troubleshooting and problem-solving skills
Knowledge of Microsoft Windows and Microsoft 365
Understanding of networking fundamentals
Ability to follow documented procedures and processes
Soft Skills
Strong customer service mindset
Good verbal and written communication skills
Eagerness to learn and develop new technical skills
Ability to work effectively in a team environment
Strong organizational and time management skills
Positive attitude and willingness to take ownership of assigned tasks
Preferred Certifications
Candidates pursuing or holding any of the followingcertifications will have an advantage:
ITIL Foundation
Microsoft Certified Fundamentals (MS-900, AZ-900, SC-900)
CompTIA A+
CompTIA Network+
Key Performance Indicators (KPIs)
Ticket response and resolution within SLA targets
Customer satisfaction ratings
Ticket documentation quality
Attendance and participation in training programs
Adherence to operational processes and procedures
Team collaboration and support effectiveness
PTC SYSTEM (S) PTE LTD
PTC was incorporated in 1991. We are headquartered in Singapore with regional offices in SE Asia. PTC is a leading IT System Integrator specializing in providing enterprise data management solutions to manage the technology challenges of enterprise clients. Our strengths are built upon our passion, total commitment and vision on data management services to help our clients to achieve the best business results like better performance, protection investment and maximum returns.
Service Operations Support
Assist in managing customer incidents and service requests through the service management system.
Provide first-level technical support and initial troubleshooting for hardware, software, network, and Microsoft 365 issues.
Escalate complex issues to senior engineers and track progress through to resolution.
Ensure tickets are updated accurately and resolved within agreed service levels.
Monitoring & Maintenance
Monitor customer systems, servers, network devices, and cloud services using monitoring tools.
Respond to system alerts and perform basic troubleshooting.
Assist with routine maintenance tasks such as patching, backup verification, and system health checks.
Support preventive maintenance activities to ensure service reliability.
Customer Support
Communicate professionally with customers via phone, email, and ticketing systems.
Provide regular updates on incidents and service requests.
Deliver excellent customer service and maintain positive working relationships with customers.
Documentation & Reporting
Record troubleshooting steps, resolutions, and system updates in the ticketing platform.
Maintain technical documentation, standard operating procedures, and knowledge base articles.
Assist in preparing service reports and operational updates.
Learning & Development
Participate in technical training and certification programs.
Learn and apply ITIL-based service management practices.
Continuously develop technical knowledge in cloud technologies, infrastructure, and managed services.
Requirements
Education
Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
Fresh graduates are encouraged to apply.
Experience
Fresh graduate or up to 2 years of experience in IT support, service desk, helpdesk, or technical support roles.
Internship experience in IT support or infrastructure administration is an advantage.
Technical Knowledge
Basic understanding of:
Windows operating systems
Microsoft 365 applications and services
Computer hardware and troubleshooting
Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
Cloud computing concepts (Microsoft Azure or AWS preferred)
IT ticketing systems and service management processes
Skills & Competencies
Technical Skills
Basic troubleshooting and problem-solving skills
Knowledge of Microsoft Windows and Microsoft 365
Understanding of networking fundamentals
Ability to follow documented procedures and processes
Soft Skills
Strong customer service mindset
Good verbal and written communication skills
Eagerness to learn and develop new technical skills
Ability to work effectively in a team environment
Strong organizational and time management skills
Positive attitude and willingness to take ownership of assigned tasks
Preferred Certifications
Candidates pursuing or holding any of the followingcertifications will have an advantage:
ITIL Foundation
Microsoft Certified Fundamentals (MS-900, AZ-900, SC-900)
CompTIA A+
CompTIA Network+
Key Performance Indicators (KPIs)
Ticket response and resolution within SLA targets
Customer satisfaction ratings
Ticket documentation quality
Attendance and participation in training programs
Adherence to operational processes and procedures
Team collaboration and support effectiveness
PTC SYSTEM (S) PTE LTD
PTC was incorporated in 1991. We are headquartered in Singapore with regional offices in SE Asia. PTC is a leading IT System Integrator specializing in providing enterprise data management solutions to manage the technology challenges of enterprise clients. Our strengths are built upon our passion, total commitment and vision on data management services to help our clients to achieve the best business results like better performance, protection investment and maximum returns.
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