Neuron Solutions Hiring! Full Time Shift Lead Engineer DCOE in Johor - Ricebowl

Job Role: Shift Lead DCOE

Employer: Company that provides specialized, massive-scale GPU-based accelerated computing and AI infrastructure-as-a-service

Location: Kulai, Johor, Malaysia

Job Type: Full Time – On Site

Experience: 5+ years in IT infrastructure operations or data center operations as Shift Lead / Senior NOC Engineer / Operations Lead

JOB DESCRIPTION

Operations & Incident Management

•Lead and oversee all operational activities during the assigned shift.

• Ensure stable operation of GPU clusters, InfiniBand fabric, Ethernet networks, storage, and supporting infrastructure.

• Act as primary escalation point for L1 engineers.

• Ensure at least one engineer remains on console at all times.

• Own P1/P2 incident coordination and major incident bridges.

• Validate troubleshooting, escalation, and recovery actions.

• Ensure root cause and corrective actions are captured.

• Review shift handover and ensure continuity.

Service Governance, ITSM & Customer Communication

• Own service governance during shift and protect customer SLAs.

• Ensure correct incident priority classification and SLA timers.

• Enforce ticket quality standards (fields, updates, evidence, categorization).

• Review and approve customer-facing ticket updates for major incidents.

• Support improvement of Jira workflows, forms, and automations.

• Review dashboards and validate data accuracy.

Vendor & Data Center Coordination

• Coordinate with vendors for GPU, IB fabric, rack-level, and DC Ops facilities teams.

• Open, track, and chase vendor cases and validate restoration.

• Track vendor SLA adherence and raise chronic issues.

• Approve and control DC work orders.

• Ensure DC activity is ticket based, time controlled and evidenced.

Compliance, Reporting & Team Enablement

• Ensure evidence is captured in tickets and SOPs are followed.

• Support ISO / SOC audit evidence requests.

• Provide shift summary metrics (P1/P2 counts, SLA risk, vendor pending, DC work).

• Coach L1 engineers on troubleshooting, ITSM and operational discipline.

JOB REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Equivalent practical experience will be considered.

• 5+ years in IT infrastructure operations or data center operations.

• Prior experience as Shift Lead / Senior NOC Engineer / Operations Lead.

• Strong ITSM and incident management experience.

• Experience working with ticketing and IT service management tools (e.g., Jira Service Management or similar).

• Familiarity with GPU hardware platforms (e.g., NVIDIA GPUs) and basic awareness of AI / HPC environments.

• Basic Linux operating system skills (command line usage, log review, service status, file systems).

• Experience using monitoring and alerting tools (e.g., Prometheus, Grafana, Zabbix, or similar).

• Basic understanding of networking concepts (ports, link status, VLANs, optics types, fiber vs copper).

• Familiarity with physical data center environments, including racking, cabling, labeling, and safe handling practices.

• Hands-on experience performing IT hardware replacement and basic break-fix tasks.

• Familiarity with InfiniBand or high-speed fabrics (advantage).Strong coordination and communication skills

• Ability to write SOPs and runbooks.

• Willingness to work in 24x7 shift environment.

• Team-oriented mindset with a strong sense of responsibility and ownership.