Miki Travel Hiring! Full Time Global Tour Coordinator in Federal Territory, Earn up to MYR 3,800 - Ricebowl

Global Tour Coordinator

Location: Kuala Lumpur, Malaysia
Employment Type: Full-Time | Permanent

About Miki Travel

Miki Travel is a global travel organization with over 50 years of experience in the tourism industry and a network of offices across multiple continents. We provide travel professionals worldwide with comprehensive travel solutions, including accommodation, transportation, and destination services across international markets.

As part of our continued growth, we are looking for a motivated and detail-oriented Global Tour Coordinator to join our Kuala Lumpur team. This role is ideal for individuals who are passionate about the travel industry, enjoy working in a fast-paced international environment, and are committed to delivering efficient and high-quality operational support.

Key ResponsibilitiesHotel Reservations & Tour Operations

• Coordinate hotel reservations and travel arrangements for international group tours and FIT bookings.
• Process new bookings, amendments, cancellations, and special requests accurately and efficiently.
• Maintain accurate and up-to-date reservation details in internal systems.
• Monitor booking deadlines, hotel confirmations, room allocations, and other operational requirements.
• Prepare and manage rooming lists, arrival schedules, and special guest requests to support smooth tour operations.
• Follow up on outstanding bookings and ensure all arrangements are confirmed within the required timeline.

Partner & Stakeholder Coordination

• Communicate and coordinate with hotels, suppliers, destination partners, and Miki Travel offices worldwide.
• Develop and maintain positive working relationships with hotel partners and suppliers.
• Provide timely updates regarding booking status, availability, operational changes, and service requirements.
• Work closely with internal teams, including Sales, Quotation, and Operations, to ensure smooth coordination and service delivery.

Operational Support & Service Excellence

• Investigate and resolve reservation discrepancies, booking issues, and other operational matters.
• Manage urgent requests and last-minute changes efficiently while maintaining a high standard of service.
• Track and follow up on operational issues to ensure timely resolution.
• Assist with service recovery by coordinating appropriate solutions for booking- or customer-related concerns.
• Escalate complex or urgent matters to the relevant parties when necessary.

Administration & Reporting

• Maintain accurate booking records, correspondence, and operational documentation.
• Prepare relevant reports and provide administrative support for operational monitoring.
• Ensure all work is carried out in accordance with company procedures, operational standards, and quality requirements.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.

RequirementsQualifications & Experience

• Diploma or Bachelor’s Degree in Tourism Management, Hospitality Management, Business Administration, or a related field.
• Fresh graduates are encouraged to apply.
• 1–3 years of experience in hotel reservations, travel operations, hospitality, customer service, or a related field would be an advantage.
• Candidates with relevant internship experience or exposure to the travel and hospitality industry are also encouraged to apply.

Skills & Knowledge

• Good command of English, both written and spoken.
• Strong communication and interpersonal skills.
• Good attention to detail with a high level of accuracy.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience with hotel reservation systems, travel booking platforms, or Property Management Systems (PMS) would be an added advantage.
• Knowledge of European destinations, hotel operations, or international travel markets would be beneficial.
• Able and willing to work rotational shifts, including weekends and public holidays, when required.

Personal Attributes

• Well-organized with good multitasking and time-management skills.
• Proactive, responsible, and solution-oriented.
• Able to work effectively under pressure and manage deadlines.
• Customer-focused with a commitment to providing quality service.
• A team player who is comfortable working in a multicultural and international environment.
• Willing to learn, adapt, and develop within a global organization.

Why Join Miki Travel?Rewards & Benefits

• Competitive salary package
• Bi-annual performance incentives
• Transportation allowance
• Medical and insurance coverage
• Minimum 14 days of annual leave
• EPF, SOCSO, and other statutory benefits

Career Development

• Structured onboarding and training
• Opportunities for career progression within a global organization
• Exposure to international travel markets and global operations
• Continuous learning and professional development opportunities

Working Environment

• Collaborative and supportive team culture
• Multicultural and international working environment
• Employee engagement activities and company events
• Opportunities to work with colleagues, suppliers, and partners worldwide

Apply Now

If you are looking to build your career in the global travel industry and would like to be part of an international team that values collaboration, service excellence, and continuous development, we would be pleased to hear from you.

Join Miki Travel and be part of a team that helps deliver seamless travel experiences around the world.

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have experience in tour operations or coordinating travel arrangements such as hotels, transportation, sightseeing, and meals?
• What is your current notice period?
• Please indicate your salary expectations?
• Are you open to traveling to Kuala Lumpur if you have been selected?

Education:

• Bachelor's (Preferred)

Work Location: In person