PwC Hiring! Full Time Associate - HCM Client Support in Federal Territory - Ricebowl

Key accountabilities

Customer Understanding and Suppor t

• Develop a deep understanding of customer needs, desires, and challenges related to our HR systems.

• Provide expert guidance and support to clients concerning our HR system and services.

Client Communication and Issue Resolution

• Handle and respond to client feedback, emails, and inquiries professionally and promptly.

• Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

• Record and document client feedback and system issues accurately.

• Maintain comprehensive records of all interactions and resolutions.

Project Coordination

• Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.

• Develop and manage project timelines to ensure alignment with both internal and client requirements.

Requirements and Data Management

• Clearly document all system requirements and specifications.

• Oversee data migration processes, ensuring accuracy and integrity.

Key Competencies

• Customer-focused approach with a commitment to delivering high-quality service.

• Strong problem-solving skills and ability to work collaboratively with cross-functional teams.

• Ability to work in a fast-paced environment and manage time effectively.

Skills, experience and qualifications

• Recognised University Degree in Computer Science/Information Technology or related discipline.

• Proven experience in customer support, project coordination, or a related field.

• Strong understanding of HR systems and services is preferred.

• Ability to manage multiple tasks and projects simultaneously.

• Detail-oriented with strong organizational skills.

• Proficiency in documenting system requirements and processes.

• Experience in data migration is a plus.

• Ability to be accurate and detail-oriented in all tasks.

• Ability to work well with others and independently when needed.

• Willing to explore and expand knowledge on an on-going basis.

• Willing to work based on the client's business work days and office hours.