- Paya Lebar Road Geylang Southeast (Singapore) Singapore
NOSH CUISINE PTE. LTD. Hiring! Full Time Quality Assurance - Systems Executive in Southeast (Singapore), Earn up to SGD 3,500 - Ricebowl
Quality Assurance - Systems Executive
NOSH CUISINE PTE. LTD.
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Job Description
Responsibilities
Key Responsibilities:
Quality Management Systems
Develop, implement, maintain, and continuously improve the company's Quality Management System (QMS).
Ensure compliance with applicable food safety standards, regulatory requirements, and company policies.
Review and update quality assurance procedures, SOPs, work instructions, and quality documentation.
Lead quality improvement initiatives across all departments.
Food Safety & Regulatory Compliance
Ensure compliance with food safety regulations and requirements set by relevant authorities.
Maintain and manage food safety certifications and quality accreditations.
Lead food safety risk assessments and hazard analysis activities.
Monitor implementation of food safety controls throughout procurement, production, storage, transportation, and catering operations.
Ensure compliance with hygiene, sanitation, and pest control programmes.
Audits & Certifications
Plan, conduct, and manage internal audits across operational departments- ISO9K, ISO22K, Halal, Bizsafe3.
Coordinate external audits, inspections, and certification renewals.
Ensure timely closure of audit findings and implementation of corrective actions.
Maintain records and documentation required for audits and regulatory inspections.
Quality Control & Monitoring
Establish quality control procedures for incoming materials, food production processes, finished products, and catering services.
Conduct regular inspections and verification activities to ensure compliance with quality standards.
Monitor food quality, product consistency, presentation standards, and customer requirements.
Investigate quality-related incidents and implement preventive measures.
Customer Complaints & Corrective Actions
Manage customer complaints relating to food quality, food safety, and service standards.
Conduct root cause analysis and implement corrective and preventive actions (CAPA).
Track complaint trends and recommend process improvements.
Liaise with customers and regulatory authorities when required.
Supplier Quality Management
Evaluate and approve suppliers based on food safety and quality requirements.
Conduct supplier audits and performance reviews.
Ensure suppliers comply with company quality standards and regulatory requirements.
Monitor supplier performance and implement corrective actions when necessary.
Training & Staff Development
Develop and conduct food safety, hygiene, and quality assurance training programmes.
Promote quality awareness and food safety culture throughout the organization.
Provide guidance and coaching to operational teams on compliance requirements.
Assess training effectiveness and competency levels.
Documentation & Reporting
Maintain accurate quality assurance records and compliance documentation.
Prepare management reports on quality performance, audit outcomes, customer complaints, and food safety metrics.
Present quality performance data and improvement recommendations to management.
Support management reviews and strategic planning initiatives.
Leadership & Management
Lead and supervise the Quality Assurance team.
Establish departmental goals, KPIs, and development plans.
Foster cross-functional collaboration with Operations, Production, Procurement, Logistics, and Sales departments.
Drive a culture of continuous improvement and operational excellence.
Quality Management Systems
Develop, implement, maintain, and continuously improve the company's Quality Management System (QMS).
Ensure compliance with applicable food safety standards, regulatory requirements, and company policies.
Review and update quality assurance procedures, SOPs, work instructions, and quality documentation.
Lead quality improvement initiatives across all departments.
Food Safety & Regulatory Compliance
Ensure compliance with food safety regulations and requirements set by relevant authorities.
Maintain and manage food safety certifications and quality accreditations.
Lead food safety risk assessments and hazard analysis activities.
Monitor implementation of food safety controls throughout procurement, production, storage, transportation, and catering operations.
Ensure compliance with hygiene, sanitation, and pest control programmes.
Audits & Certifications
Plan, conduct, and manage internal audits across operational departments- ISO9K, ISO22K, Halal, Bizsafe3.
Coordinate external audits, inspections, and certification renewals.
Ensure timely closure of audit findings and implementation of corrective actions.
Maintain records and documentation required for audits and regulatory inspections.
Quality Control & Monitoring
Establish quality control procedures for incoming materials, food production processes, finished products, and catering services.
Conduct regular inspections and verification activities to ensure compliance with quality standards.
Monitor food quality, product consistency, presentation standards, and customer requirements.
Investigate quality-related incidents and implement preventive measures.
Customer Complaints & Corrective Actions
Manage customer complaints relating to food quality, food safety, and service standards.
Conduct root cause analysis and implement corrective and preventive actions (CAPA).
Track complaint trends and recommend process improvements.
Liaise with customers and regulatory authorities when required.
Supplier Quality Management
Evaluate and approve suppliers based on food safety and quality requirements.
Conduct supplier audits and performance reviews.
Ensure suppliers comply with company quality standards and regulatory requirements.
Monitor supplier performance and implement corrective actions when necessary.
Training & Staff Development
Develop and conduct food safety, hygiene, and quality assurance training programmes.
Promote quality awareness and food safety culture throughout the organization.
Provide guidance and coaching to operational teams on compliance requirements.
Assess training effectiveness and competency levels.
Documentation & Reporting
Maintain accurate quality assurance records and compliance documentation.
Prepare management reports on quality performance, audit outcomes, customer complaints, and food safety metrics.
Present quality performance data and improvement recommendations to management.
Support management reviews and strategic planning initiatives.
Leadership & Management
Lead and supervise the Quality Assurance team.
Establish departmental goals, KPIs, and development plans.
Foster cross-functional collaboration with Operations, Production, Procurement, Logistics, and Sales departments.
Drive a culture of continuous improvement and operational excellence.
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